Responsibilities
Incentive Management
- Support the administration and operationalization of FareHarbor's global commissions process and ICM system (SPIFF)
- Automate repetitive tasks in the commissions process
- Assist with periodic audits and accuracy tracking
- Ensure incentive payouts are calculated accurately and delivered on time in partnership with cross-functional teams
- Assist in designing and implementing incentive compensation programs aligned with business objectives
- Monitor incentive program performance and provide analysis and recommendations for improvement
- Maintain documentation for commission plans, processes, and system configurations
Performance Analysis
- Conduct analysis of commercial performance data to identify trends and opportunities for incentive programs
- Develop dashboards and reports in collaboration with Business Intelligence and commercial leadership
- Support leadership with data-driven insights to inform decision-making related to commercial strategy and productivity
Systems and Operations
- Help maintain and optimize operational systems
- Serve as a configuration owner for key systems as needed
- Troubleshoot system or data issues related to incentive calculations and sales reporting
- Ensure operational documentation is current and accessible
- Support vendor relationships and system improvements as needed
- Contribute to cross-functional projects across the GTM/Client Operations team
- Assist with ad-hoc projects across the Revenue Operations organization
Requirements
- 4+ years of experience in sales incentive compensation, revenue operations, or related analytical roles
- Foundational understanding of SQL
- Experience analyzing commercial performance data and generating actionable insights
- Expertise with incentive compensation management systems (SPIFF preferred)
- Experience working with data-focused teams such as Business Intelligence and Data Engineering
- Strong analytical and problem-solving skills
- Excellent written and verbal communication skills
- Ability to manage multiple priorities in a fast-paced environment
- Experience in a high-growth SaaS company preferred
Compensation
Salary Range: $63,508 - $95,261, plus 10% bonus potential
Benefits:
- Medical, dental + vision coverage
- 26 vacation days, 10 sick days & 12 paid holidays per year
- Global leave benefit: 22 weeks paid parental leave, 2 weeks paid grandparent leave, extended care and bereavement leave
- Life insurance policy
- 401k + employer matching
- Social hours & events and team-building
- Educational Opportunities
- Wellness benefits (Headspace subscription & wellness webinars)
- Work-from-home assistance
- Hybrid friendly
- Paid volunteer hours