CheckSan Francisco, CAOwns revenue targets and manages portfolio of 5-10 high-priority SaaS payroll partners post-sales. Drives renewals, upsells, adoption, and strategic growth through relationship building, KPI alignment, and cross-functional collaboration. Requires 5+ years account management experience.
Customer Success Manager responsible for managing a portfolio of 20 mid-market and enterprise accounts at Nooks.ai. Own the full customer lifecycle including onboarding, renewals, upsells, and driving adoption/value using sales tech tools and data analytics. 5+ years B2B SaaS CSM experience required.
Own and grow strategic enterprise accounts at a generative AI design platform, driving AI adoption and expansion with $1B+ retailers and global brands. Requires 5-8+ years in enterprise CS or account management with proven success managing VP/C-suite relationships.
Manages 5-8 concurrent technical engagements for enterprise customers using LangChain tools, coordinating cross-functional teams, handling customer communication, risks, and delivery from SOW to closeout. Requires 5+ years project management experience with technical teams and tools like Jira/Asana.
Leads a team of Customer Success Managers to drive client onboarding, adoption, retention, and expansion in a B2B SaaS environment for housing. Owns account health, churn mitigation, ROI demonstration, and cross-functional partnerships. Requires 3+ years managing CS teams.
Leads delivery of agentic AI workflows for national security customers, managing relationships, scoping use cases, and cross-functional teams to exceed AI/ML objectives. Requires TS/SCI clearance, 5+ years stakeholder experience, and onsite presence in Oahu 4 days/week.