Partner Success Manager
Owns revenue targets and manages portfolio of 5-10 high-priority SaaS payroll partners post-sales. Drives renewals, upsells, adoption, and strategic growth through relationship building, KPI alignment, and cross-functional collaboration. Requires 5+ years account management experience.
About the job
Responsibilities
- Execute all phases of the post-sales Partner lifecycle, including ownership of a revenue target, renewal negotiations, and account management
- Earn trust and build relationships by understanding partners' business goals
- Consult on partners' payroll business: investigate blockers, outline strategies, create execution plans
- Outline mutual success metrics/KPIs aligning revenue/growth goals
- Become product/industry expert and trusted advisor
- Develop, execute, and maintain communication cadence with partner portfolio
- Inform cross-functional teams on partner needs and pain points
- Identify, communicate, and manage risks through proactive touchpoints
- Partner with cross-functional teams on communication plans (releases, roadmap, compliance, incidents)
- Introduce new products/features, evaluate success, navigate feedback
Requirements
- Bachelor’s degree or equivalent in related field
- 5+ years relevant experience, including:
- SaaS experience (fintech/payroll a plus)
- Post-sales partner/account management or account growth
- Success owning portfolio of complex technical/product relationships
- Track record owning revenue in post-sales (renewals, upsell, quota)
- Familiarity with AI tools
- Empathy, care for partners' success
- Comfort in technical/commercially complex environments
- Navigate enterprise politics, build relationships
- Excellent communication skills
- Flexibility, adaptability in fast-paced environment
- Fluency with Zendesk, Google Workspace, Notion
- Strong documentation in CRMs
Compensation
- Base salary: $168,500 - $185,350 (San Francisco or NYC)
- Variable performance-based: $42,000 - $46,200
- Benefits: medical/dental/vision, stock options, flexible PTO, parental leave, 401k, stipends
Skills
SaaS, Fintech, Payroll, Zendesk, Google Workspace, Notion, CRM, AI Tools
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