Founding GTM Deployment Strategist
Owns end-to-end customer success for AI platform, including onboarding, playbooks, metrics, adoption tracking, and product advocacy. Collaborates with customers and engineering to drive retention and roadmap input in fast-paced startup.
About the job
Responsibilities
- Own customer success end-to-end: growing customer relationships, defining playbooks & processes (e.g., onboarding, training, enablement, renewals, expansions), building metrics to evaluate product impact & engagement, and scaling it all up as we continue rapidly expanding our customer base
- Engage directly with existing customers and our engineering & GTM teams to distill product feedback, remediate support issues, and proactively track adoption & retention in a data-driven way
- Develop a deep understanding of our customers’ use cases and business objectives, to ensure our products are providing the highest possible impact for their most complex and critical workflows
- Shape our product roadmap by being the greatest advocate for our customers: identifying, synthesizing, and proactively communicating themes among threads of feedback across our entire customer base
Requirements
- Eager to join our mission of bringing Frontier Intelligence to the industries and institutions that matter the most to human welfare - e.g., healthcare, government, financial infrastructure
- Customer focused and empathetic - you listen and deeply care about customers’ needs, challenges, and dreams, and will be their voice
- Strong communication & interpersonal skills - able to flexibly tailor comms to diverse audiences in a clear, concise, and compelling manner
- High-ownership - owning things (projects, outcomes, customer unlocks) from ambiguous start to clean finish
- Thrives in fast-paced environments - biasing towards action, not waiting for other people to tell you what to do or how to solve a problem
- Ideally familiar with AI tech and its applications, with some technical experience
Benefits
- High quality health coverage, including great mental health benefits, for you and your immediate family. This includes comprehensive and HSA options.
- Industry-leading vision, dental, life, disability coverage.
- Unlimited PTO.
- A generous housing subsidy for those who choose to live in Brooklyn.
Skills
Customer Success, Onboarding, Customer Retention, Product Feedback, Ai Applications, Data-Driven Metrics, Playbooks, Enablement, Renewals, Expansions
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