SMB Account Manager

Responsibilities

• Own, retain, and grow a portfolio of SMB Services merchants, helping them thrive through tailored adoption of Square tools.
• Drive expansion through product adoption, upselling, and value-based recommendations.
• Act as the voice of your merchants within Square, advocating for their needs with empathy and surfacing insights that shape our products.
• Balance proactive outreach, retention activities, and growth opportunities through strong organization and time management.
• Work with our Sales, Support and Product teams to ensure customers have the best possible experience across all aspects of Square.

Requirements

• 3+ years experience in Sales, Account Management or related field.
• Experience discovering and closing sales opportunities and building client relationships.
• Experience successfully managing a pipeline to achieve revenue targets.
• Excellent organizational, analytical, written, and verbal communication skills.
• Passion and knowledge about how new technologies can help better serve small and medium size businesses.
• A track record of delivering measurable outcomes, driving adoption, and being perceived as a trusted advisor by clients.

Nice-to-Haves

• Experience within the Services or Beauty industry is preferred.

Compensation

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area.

• Zone A: $106,600 - $159,800
• Zone B: $99,100 - $148,700
• Zone C: $90,600 - $136,000
• Zone D: $80,000 - $120,000