Strategic Accounts Manager

What you'll do

Revenue Ownership

• Own Net Revenue Retention (NRR) across your strategic book
• Proactively identify and close expansion opportunities: Booking Fee adoption, new product upsells, and new property additions within existing groups
• Conduct Quarterly Business Reviews (QBRs) and Annual Business Reviews tied to each park's specific revenue and operational goals
• Build and execute account growth plans for your highest-value relationships

Relationship Management

• Serve as the primary point of contact for strategic customers — multi-park groups and high-value individual properties
• Meet monthly SLA cadence: meaningful conversations and QBRs
• Travel monthly to meet key customers in person, building the kind of trust that doesn't happen over Zoom
• Develop and maintain strong relationships with multiple stakeholders at each account

Onboarding & Early Success

• Partner with Implementation when strategic accounts bring on new properties, coordinating handoffs and ensuring smooth go-lives
• Participate in post-live early success calls to confirm users are set up correctly and adoption is on track

Data & Reporting

• Monitor account health signals in HubSpot: usage trends, SLA adherence, NPS, churn risk indicators
• Prepare and present data-driven account performance reports for customers and internal stakeholders
• Use platform data to proactively surface insights, risks, and growth opportunities before customers ask

Cross-Functional Partnership

• Collaborate with Support, Implementation, and Product to resolve customer issues quickly and advocate for features that matter to your accounts
• Partner with the Partnerships & Business Development team on high-visibility strategic accounts as needed

Qualifications

Required

• 3+ years in an Account Management, Customer Success, or Account Executive role with clear ownership of revenue outcomes (retention, expansion, or quota)
• Demonstrated experience managing a tiered book of business — you've prioritized high-touch vs. lower-touch accounts and can explain how
• Track record of driving expansion revenue through upsell, cross-sell, or new product adoption — not just renewing what's already there
• Proficiency in HubSpot or a comparable CRM; you use it to manage activity, track health, and pull meaningful reports
• Strong QBR and executive communication skills — you've run data-driven business reviews with business owners or senior leaders
• Willingness and ability to travel monthly for in-person customer meetings
• Self-starter who operates with urgency and builds structure in ambiguous environments

Preferred

• Experience in outdoor hospitality, campground management, or adjacent industries (hospitality tech, leisure, venue management)
• Vertical SaaS background — you understand long onboarding cycles, high switching costs, and owner-operator dynamics
• Familiarity with seasonal business models and the revenue patterns that come with them

Compensation and Benefits

• Base salary: $80k-90k; bonus eligible - quarterly bonus up to 25% of base salary
• Competitive benefits, including medical, dental, vision, life, and disability insurance options at affordable rates
• 401(k) plan with employer match
• Flexible time off - use it as you need it
• Employee camping credit to encourage getting outdoors and experiencing our product!