Mid-Market Account Manager

What you’ll do

• Effectively manage a dedicated Mid-Market book of business.
• Maintain an active pipeline of forecasted renewals and expansions to meet quota objectives.
• Own the renewals and up-selling of new products and services into our rapidly growing ecosystem of customers.
• Act as a trusted advisor, leading product adoption efforts across your customer base and ensuring customers are deeply engaged and maximizing the value of Greenhouse.
• Craft compelling narratives and prove customer value through comprehensive business reviews and strategic touch points.
• Develop and execute strategic account plans that map out expansion and upsell opportunities as part of the broader sales organization.
• Proactively identify and mitigate churn risks, owning resolution strategies and advising sales leadership of the ideal path forward wherever appropriate.
• Additional projects and responsibilities as business needs require.

Who will love this job

• A strategic hunter - You thrive in a competitive environment and feel rewarded through finding and driving revenue. You look at the full picture of an account and recommend the best solutions for both the customer and Greenhouse.
• A natural collaborator - You enjoy working with others and leveraging strong partnerships to achieve the best outcome.
• A thoughtful mediator - You stay calm under pressure and are successful and helpful through tough situations and hard-to-close negotiations.
• An excellent teammate - You bring a detail-oriented approach to improving processes, actively contribute ideas to elevate the team, and consistently celebrate others' wins.

You should have

• Experience in a quota-carrying role, preferably in a SaaS organization
• Strong financial literacy and commercial acumen to drive profitable, high-impact decisions
• Ability to adapt communication to different audiences, influence stakeholders, and tell compelling stories to achieve outcomes
• Expertise with unpacking complex challenges and distilling them into simple, actionable solutions
• Ability to manage a large book of business, prioritizing customers based on opportunity, risk, and growth while aligning stakeholder expectations
• Strong discovery, negotiation and creative problem-solving skills
• Your own unique talents! Your background has given you a unique perspective and set of transferable skills that aren't always in alignment with a given role - but those are qualities we value at Greenhouse. If you don't meet 100% of the qualifications outlined above, we still strongly encourage you to apply