Director, Field Engineering

Responsibilities

• Hire and manage first-line Managers and a growing team of technical pre-sales Solutions Architects.
• Build a highly collaborative culture within a rapid-growth team.
• Increase the return on investment of Solutions Architect involvement in sales cycles through appropriate technical coverage and engagement models.
• Build long-term, trust-based customer relationships and understand the local market landscape and trends.
• Champion solution- and value-based selling across Field Engineering.
• Understand business needs and revenue potential across the territory.
• Build the company brand in Japan in partnership with Marketing and Sales.

Requirements

• Second-line leadership experience (manager of managers) leading teams of 20+ individuals.
• Success in high-growth enterprise software pre-sales, with senior-level experience at a reputable software company and deep experience in the Japan market.
• Track record of closing large, complex transactions and scaling high-growth customers.
• Strong leadership skills to influence, develop, and empower Managers and individual contributors.
• Record of transformational impact and measurable customer value.
• Experience building customer relationships and cross-functional partnerships across Sales, Engineering, Marketing, and Customer Success.
• Experience supporting complex strategic accounts generating $5M+ ARR.
• Understanding of data-driven decision-making, AI, and cloud software models.
• Ability to implement scalable processes for technical field teams.
• Bachelor's degree in Computer Science, Information Systems, Engineering, or equivalent practical experience.
• Fluent Japanese required; business-level English strongly preferred.