Senior Project Manager
Leads strategic and operational delivery across Internal Products, coordinating engineering and business stakeholders, managing agile practices, backlogs, dependencies, and forecasting. Requires 5+ years of technical project or program management experience and strong Salesforce, Jira, and enterprise systems fluency.
About the job
Responsibilities
- Drive roadmap initiative delivery across the Internal Products organization.
- Translate priorities into executable project plans with technical leads and business stakeholders.
- Own scope, timelines, dependencies, risks, and delivery forecasting across concurrent initiatives.
- Establish and facilitate Scrum and Kanban delivery practices.
- Manage backlogs, sprint planning, intake, prioritization, and Jira Service Management workflows.
- Coordinate cross-functional initiatives across Engineering, Revenue Operations, Sales, Customer Success, Marketing, Finance, and other business teams.
- Track capacity, delivery metrics, and operational health to improve forecasting and team performance.
- Document project plans, operational processes, and release communications.
Requirements
- 5+ years of technical project or program management experience leading cross-functional engineering and business teams.
- Experience supporting Revenue Operations, Sales Operations, Customer Success Operations, Business Operations, or similar internal platform teams.
- Experience supporting Salesforce implementations, enhancements, integrations, or administration projects.
- Experience managing roadmap-driven development and operational work in agile environments.
- Strong understanding of Scrum, Kanban, backlog management, capacity planning, forecasting, and risk management.
- Experience managing Jira Software and Jira Service Management, including intake workflows, ticket prioritization, and service request management.
- Technical fluency with APIs, integrations, SQL, ETL pipelines, and enterprise business systems.
- Experience using velocity, throughput, cycle time, and capacity metrics to improve planning and execution.
- Exceptional communication, stakeholder management, facilitation, and organizational skills.
Nice-to-haves
- Experience with HubSpot, Zendesk, Gong, Outreach, LeanData, Marketo, or similar revenue technology platforms.
- Certified Scrum Master (CSM), PMI-ACP, or equivalent agile certification.
Skills
Salesforce, Jira Software, Jira Service Management, Scrum, Kanban, SQL, APIs, Etl Pipelines, Backlog Management, Capacity Planning, Risk Management, HubSpot, Zendesk, Marketo
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