Supports product operations for federal government customers by managing deployments, fulfillment, Tier 2 technical support, QA, and SOPs in a high-tempo national security environment. Requires 4+ years ops experience, Secret clearance, and bachelor's degree.
Salary not listed
On-site4+ YOEBusiness Operations
About the role
Responsibilities
Assume end-to-end accountability for operational outcomes within the Government/National Security stream, ensuring mission success.
Serve as Tier 2 technical SME for post-deployment issues, resolving complex technical hurdles via troubleshooting and coordination with engineering/mission partners.
Lead tactical deployment and fulfillment of hardware/services, including delivery, integration, and operator onboarding.
Execute end-to-end QA for weekly releases, validating compatibility across device, OS, and secure network layers.
Develop SOPs, field manuals, and playbooks for scaling government program support.
Maintain high-tempo agility for surge requirements and critical missions.
Requirements
4–5+ years in technical operations, mission support, or similar in military/law enforcement/national security.
Active Secret clearance (minimum), ability to upgrade to TS/SCI.
Bachelor’s Degree or equivalent experience.
Ability to navigate high-volume workflows, competing priorities, precision, and multitasking.
Lead high-stakes technical communication, translating failures into actionable info.
Proven track record in optimizing systems and managing/building support teams.
Procurement role managing vendor sourcing, contracts, spend visibility, and workflows for AI/cloud/SaaS vendors in a high-growth environment. Requires strong commercial judgment, AI-native workflows, and cross-functional partnership across US/EU time zones.
Salary not listed
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