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AcuityMDAcuityMDBoston, MA

Growth Account Manager

Own and grow a portfolio of 50-75 SaaS customer accounts by driving upsells, renewals, and expansion to increase ARR. Requires 2-5+ years in account management or customer success with strong relationship and consultative skills.

130k – 150k
Remote2+ YOEAccount Management

About the role

Responsibilities

  • Manage a portfolio of 50-75 customer accounts, ensuring consistent communication, providing excellent customer service, and fostering long-term relationships.
  • Identify and capitalize on opportunities to upsell additional products and services to existing customers, driving increased customer value and revenue.
  • Own the end-to-end renewal process for accounts, proactively engaging customers ahead of contract milestones to assess satisfaction, demonstrate ongoing value, and secure timely renewals.
  • Partner with Customer Success Managers to identify and mitigate churn risk, ensuring a high renewal rate while positioning accounts for expansion.
  • Engage regularly with customers to understand their evolving needs and challenges, identifying opportunities for growth, and ensuring overall customer satisfaction.
  • Send quarterly newsletters with company updates, including new feature launches, to keep customers informed and engaged.
  • Work closely with the Growth Account Executive to ensure a smooth handoff of sales opportunities and maintain continuity.
  • Collaborate with Customer Success Managers to identify and pursue upsell opportunities both mid-contract and during the renewal cycle.
  • Maintain and update HubSpot and PlanHat, ensuring accurate records of customer interactions and sales activity.
  • Stay informed on industry trends, competitor offerings, and product developments to provide value-added insights and identify upselling opportunities.

Requirements

  • 2–5+ years of experience in Account Management, Customer Success, or Inside Sales, ideally in SaaS
  • Proven ability to upsell and expand existing customer accounts
  • Proven ability to create pipeline and conduct effective discovery
  • Self-starter with strong prioritization and time management abilities
  • Comfortable working in a fast-paced, data-driven, and remote environment
  • Excellent communication, relationship-building, and consultative selling skills
  • Ability to work independently and as part of a team
  • Excellent numeracy skills for accurate and speedy calculation of sales prices, discounts and percentages

Nice to Haves

  • Experience in MedTech or healthcare
  • Trained in enterprise sales methodology
  • Experience working with Hubspot or similar CRM platforms
  • Exposure to data-driven products or analytics platforms

Skills

Account ManagementUpsellingCustomer SuccessHubSpotCRMRenewalsPipeline ManagementConsultative SellingSaaS

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