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IntercomIntercomChicago, IL

Relationship Manager, Commercial

Manages relationships with small business customers to drive revenue growth, retention, upsell, and cross-sell opportunities using Intercom's platform. Requires 2+ years managing accounts and 1+ years SaaS sales experience.

133k – 171k
Hybrid2+ YOEAccount Management

About the role

What's the opportunity?

As a Small Business Relationship Manager, you will be a key member of the team leading the growth of our existing business. We’re building a world-class sales organization.

What will I be doing?

  • Build relationships with Intercom’s small business customers ensuring revenue growth and customer retention
  • Work with current customers to understand their business pains, and provide solutions based on our platform to alleviate them
  • Develop strategic territory plans outlining opportunities for upsell, cross-sell, expansion to new business units, and achieve business goals
  • Develop advanced knowledge of your customers' businesses and goals while accurately forecasting sales pipeline
  • Collaborate with Marketing, Product, and Customer Success by providing customer feedback to drive product innovation
  • Track and report all key metrics related to customer growth, retention and Intercom product usage growth
  • Engage in team development and mentoring

What skills do I need?

  • 2+ years managing a large book of business; 120 accounts (retention, renewals, & account growth)
  • 1+ years selling SaaS products
  • Experience managing procurement processes
  • Strong sales instincts and track record hitting and exceeding quota
  • Exceptional written and verbal communicator
  • Comfortable and energized operating and problem-solving in a fast-moving organization.
  • Exhibits a growth mindset, intellectual curiosity, and ambition
  • Ability to build and maintain deep client relationships across levels in complex organizations
  • Demonstrable history of leadership, with both immediate and cross-functional teammate

Benefits

  • Competitive salary and meaningful equity
  • Comprehensive medical, dental, and vision coverage
  • Regular compensation reviews - great work is rewarded!
  • Flexible paid time off policy
  • Paid Parental Leave Program
  • 401k plan & match
  • In-office bicycle storage
  • Fun events for Intercomrades, friends, and family!

OTE range for candidates within the Greater Chicago Area is $132,836-$170,745.

Skills

SaaS SalesAccount ManagementSales ForecastingCRMUpsellCross-SellProcurement ProcessesPipeline ManagementClient Relationship ManagementSales Metrics
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