Solutions Engineer, Core Digital Native
Solutions Engineer partners with Digital Native customers to guide AI strategy, demonstrate OpenAI product value through demos and prototypes, and provide pre-sales technical expertise. Requires 10+ years technical pre-sales experience, Python/JavaScript, and AI/ML prototyping skills.
About the job
In this role, you will:
- Deliver exceptional pre-sales customer experience by providing technical expertise, outlining value proposition, and answering product, API, and LLM-related questions.
- Demonstrate how OpenAI’s products meet business needs through demos, use case scoping, architecture recommendations, and technical advisory.
- Create and maintain documentation, guides, and FAQs for common pre-sales questions.
- Develop and nurture strong customer relationships during evaluation, validation, and purchasing.
- Foster customer advocacy by gathering feedback, identifying themes, and incorporating into product planning.
- Serve as first line of defense for security and compliance questions, guiding customers to resources and escalating complex issues.
You’ll thrive in this role if you:
- Have 10+ years in technical pre-sales or similar, including 4+ years selling to technology customers and managing C-level relationships.
- Understand IT security principles and B2B SaaS compliance requirements.
- Have foundational training in Python or JavaScript.
- Have delivered prototypes of Generative AI/ML solutions and knowledge of network/cloud architecture.
- Are an effective presenter and communicator for all audiences.
- Own problems end-to-end and eagerly learn.
- Have a humble, team-oriented attitude.
Skills
Python, JavaScript, Generative AI, Machine Learning, OpenAI API, Cloud Architecture, Kubernetes, Security, Compliance, LLMs
Similar jobs
Sales Engineering jobs
Shield AI
Dallas, TX
Leads technical presales and capture efforts for uncrewed aircraft and autonomy solutions across Asia, the Middle East, and Oceania. Requires at least five years of relevant experience, a technical bachelor's degree or equivalent, and expertise in defense systems, customer engagement, and proposal development.
Snowflake
New York, NY
Leads a multi-layered solution engineering organization serving major financial services accounts, partnering with sales and executive stakeholders to drive cloud data and AI adoption. Requires 15+ years in sales or pre-sales, strong financial services technology expertise, and experience leading complex enterprise transformations.
Shield AI
Athens, GA
Leads European presales technical capture for aircraft and defense solutions, translating customer mission needs into feasible proposals and product-aligned solutions. Requires 5+ years of relevant experience, an engineering bachelor’s degree, government requirements expertise, and strong technical communication skills.
Cloudflare
San Francisco, CA
Owns the technical customer relationship from discovery through adoption, renewal, and expansion while partnering with sales on architectures, demonstrations, onboarding, and value realization. The role combines broad security, networking, cloud, and enterprise architecture expertise with quota accountability and customer-facing communication.
Cloudflare
Washington, DC
Leads technical discovery, demonstrations, solution design, proofs of concept, and customer onboarding for Cloudflare’s US federal public-sector accounts. Requires customer-facing federal government experience, strong networking and security expertise, and the ability to translate complex concepts for diverse audiences.