Billing Support Operations Manager

Required Qualifications

• 5+ years of medical billing support experience, including experience with verification of benefits process, coding, insurance claims, and billing processing, follow-up, and revenue cycle management
• 3+ years of people leadership, guiding teams and upleveling individuals through ambiguity, change, or performance recovery in a billing support, healthcare operations, revenue cycle, or customer operations environment
• Expertise in independently mapping processes, defining performance metrics, and building scalable workflows that improve operational efficiency and quality
• Proficiency building or using dashboards, analyzing metric movement (i.e. Google Sheets/Excel), autonomously identifying root causes, and communicating the performance story and recommended actions to senior stakeholders
• Experience influencing cross-functional partners such as FinOps, EPD, Enablement, or BPO teams, especially when ownership is ambiguous and shared goals need to be created
• Demonstrated resiliency and adaptability, possessing the skills to navigate emotionally charged customer situations and thrive in fast-paced, evolving environments

Preferred Qualifications

• An Associate’s Degree or higher, and/or equivalent experience
• Experience working directly with patient populations or in Health Care / Mental Health, and with a strong understanding of patient needs
• Experience with multi-channel support teams (phone, email, chat)
• Strong knowledge of CRM systems (i.e. Zendesk, Salesforce, JIRA) and/or similar tools that enable support teams to be successful

Compensation & Benefits

• 100% remote work environment (must be based in United States, currently not hiring in Hawaii)
• Full transparency of pay ranges regardless of where you live in the United States
• Comprehensive health benefits: Medical, dental, vision, life, disability, and FSA/HSA
• 401(k) plan access
• Generous time-off policies: Including 2 company-wide shutdown weeks each year for self-care
• Paid parental leave
• Employee Assistance Program (EAP)
• Quarterly department stipend
• Community and employee resource groups
• Home office stipend & $50 monthly stipend for internet or cell phone expenses
• Wellness at Rula program: Year-round wellness initiatives and a $50/month wellness stipend