Customer Success Operations - Contract
Contract role supporting end-to-end contracting and provider roster submission operations during peak season. Manage workflows in Ironclad and internal systems, partner with Legal/CS teams, and ensure deal accuracy and timely submissions.
What You'll Do
Contracting & Legal Operations
- Upload legal contracts into Ironclad, manage version control, and ensure accuracy of data
- Facilitate contract execution, monitor signature status, and provide visibility into contracting pipeline health
- Conduct audits of executed agreements to validate deal terms, metadata mapping, and compliance with internal contracting standards
- Run pricing of deals through Pearlsights, our internal tool for underwriting, and propose the best option for specific clients
Provider Roster Submission & Deal Operations
- Contribute to final provider roster submission processes, including roster uploads, metadata validation, TIN/track allocation and pricing coordination, quality control, final allocation management in RMS (Pearl's internal roster management system), and client roster attestations
- Ensure final deal terms are accurately reflected in contracts and related reporting systems
- Track submission milestones, surface risks, and ensure all provider roster and contracting requirements are completed on time
What You'll Bring
- 2-3 years of experience in operations, customer success operations, revenue operations, business operations, consulting, or related functions
- Experience working cross-functionally across operational, commercial, and technical teams
- Strong coordination instincts — you know how to keep multiple work streams moving simultaneously and surface the right issues to the right people
- Clear written communicator; comfortable drafting escalation summaries, status updates, and stakeholder-facing notes
- Comfortable operating in a fast-moving environment with seasonal urgency
What We Offer
- Duration: This is a contract role up to 40 hours per week ending October 30, 2026
- Hourly Range: $50 per hour
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