Billing & Accounts Receivable Manager

Role Responsibilities

Team Leadership & Operations

• Lead and manage Billing, Collections, and Cash Application teams across both onshore and offshore resources
• Oversee daily team workloads and ensure tasks are completed accurately and within established timelines and SLAs
• Coach, mentor, and develop team members while fostering a culture of accountability and continuous improvement
• Identify operational bottlenecks, resolve issues proactively, and escalate risks appropriately when needed
• Drive process standardization, documentation, and operational efficiency initiatives

Billing & Revenue Execution

• Partner closely with Sales, Revenue Accounting, Strategic Finance, Legal, and other stakeholders to operationalize and execute revenue-generating agreements
• Ensure customer billing is accurate, timely, and aligned with contractual terms
• Support new deal structures, pricing models, and billing requirements as the business evolves
• Assist with system enhancements, automation initiatives, and scalable process improvements

Collections & Cash Management

• Own collections performance and help drive achievement of annual operating targets
• Develop strategies to reduce DSO (Days Sales Outstanding) and improve overall cash flow performance
• Monitor aging trends and ensure timely follow-up on outstanding receivables
• Ensure cash receipts are applied accurately and timely to customer accounts
• Partner with customers and internal stakeholders to resolve payment disputes and reconciliation issues

Controls, Reporting & Compliance

• Maintain strong internal controls and compliance across billing and AR operations
• Track and report key operational metrics including billing accuracy, collections performance, unapplied cash, and DSO trends
• Support monthly, quarterly, and annual close activities related to AR and billing
• Assist with audit requests and documentation as needed

Minimum Requirements

• Bachelor’s degree in Accounting, Finance, Business, or related field
• 5+ years of experience in Billing, Accounts Receivable, or Order-to-Cash operations
• 2+ years of people management experience, including managing distributed or offshore teams
• Strong understanding of billing operations, collections processes, cash applications, and revenue workflows
• Experience partnering cross-functionally with Sales, Finance, Accounting, and Legal teams
• Proven ability to manage competing priorities in a fast-paced, high-growth environment
• Strong analytical, organizational, and problem-solving skills
• Excellent communication and stakeholder management abilities

Preferred Requirements

• Experience in a high-growth technology or consumer platform company
• Familiarity with complex customer contracts and revenue models
• Experience driving process automation and operational scalability
• Knowledge of SOX controls and audit support processes

Compensation

Base salary range: $88,000 - $104,000