Skip to content
IdeoIdeo

Strategy and Organisational Design Director

Leads complex strategy and organisational design engagements, helping senior clients translate ambition into structures, capabilities, behaviours, and ways of working that enable lasting transformation. The role also directs multidisciplinary teams, develops IDEO London's practice, and supports human-centred AI adoption.

About the job

Responsibilities

  • Lead complex strategy and organisational design engagements from framing through activation.
  • Analyze organisations as systems, including structures, incentives, behaviours, and cultures, to identify levers for lasting change.
  • Build trusted relationships with senior leadership teams, shape opportunities, scope engagements, and stay invested in outcomes.
  • Direct multidisciplinary teams across strategy, research, and design.
  • Help clients make strategic choices, surface trade-offs, challenge assumptions, and align leadership.
  • Prototype strategic and organisational futures through experimentation and iteration.
  • Facilitate executive conversations that advance decisions.
  • Develop IDEO's strategy and organisational design practice, including methods and points of view.
  • Coach and mentor designers and project leads.
  • Help clients navigate the organisational and human dimensions of AI adoption.
  • Represent IDEO externally through writing, talks, and market relationships.

Requirements

  • Strong track record leading innovation, strategy, and organisational design engagements in consulting, in-house, or both.
  • Systems-thinking expertise across organisational, structural, behavioural, and cultural dimensions.
  • Experience designing organisational futures and facilitating difficult leadership conversations.
  • Experience leading transformation by designing structures, capabilities, rhythms, and behaviours that enable change.
  • Strong facilitation and narrative skills with senior executives.
  • Experience directing multidisciplinary teams and developing junior talent.
  • Experience scoping opportunities, writing proposals, shaping briefs, and growing client accounts.
  • Understanding of AI's organisational and human implications.

Nice-to-haves

  • Transformation experience in health organisations.
  • Experience guiding human-centred AI adoption and workforce change.
  • Experience building an innovation practice or capability.
  • Fluency with strategic choice-making frameworks such as Playing to Win.
  • Experience with European markets or regulatory environments.
  • Fluency in a second language.

Skills

Organisational Design, Strategy, Systems Thinking, Facilitation, Innovation, Organisational Transformation, Ai Adoption, Change Management, Leadership Development, Client Engagement, Proposal Writing, Playing To Win

OpenLoop

OpenLoop

Remote

Director, Supply Chain Operations
No salary listedRemote8+ YOEBusiness Operations

Leads the execution engine for pharmacy supply chain operations, owning formulary configuration, pharmacy network performance, fulfillment, operational tooling, and process scale. Requires 8+ years of relevant operations experience, 4+ years of team leadership, and strong Product or Engineering partnership.

OpenLoop

OpenLoop

Remote

Director, Pharmacy Supply Chain
No salary listedRemote8+ YOEBusiness Operations

Leads the buildout of OpenLoop’s demand and supply planning function, owning S&OP, forecasting, network capacity allocation, inventory, cost, and planning risk. Requires 8+ years of supply chain or operations experience, team leadership, and experience creating planning cadences from scratch.

Kraken

Kraken

United States
Head of Fraud, Payments & Banking
No salary listedRemote10+ YOEBusiness Operations

Leads Kraken’s global payments and banking fraud prevention strategy, including governance, detection operations, risk controls, regulatory coordination, and executive reporting. Requires 10+ years in banking, payments, or fraud risk management and experience scaling fraud teams and analyst operations.

ElevenLabs

ElevenLabs

London, United Kingdom

Enterprise Deployment - Chief of Staff
No salary listedRemoteBusiness Operations

This remote Chief of Staff role organizes workflow, staffing, hiring, onboarding, performance tracking, OKRs, and cross-functional alignment for the Enterprise Deployment team. It partners closely with the Field CTO and deployment leads in a fast-growing global organization, with London preferred.

OpenLoop

OpenLoop

Remote

Director, Patient Services Operations
No salary listedRemote8+ YOEBusiness Operations

Leads the operational backbone for Patient Services across training, billing, workforce management, and BPO delivery. The role requires 8+ years in healthcare or contact-center operations, experience building scalable infrastructure, and strong compliance and people leadership capabilities.