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CardlessCardlessSan Francisco, CA

Payments Operations Manager, Strategy & Delivery

IC role leading payments operations strategy and delivery for a fintech credit card platform. Own scaling operational infrastructure, driving automation initiatives, and improving cross-functional processes with Product, Engineering, and external partners.

150k – 180k
On-site5+ YOERevenue Operations

About the role

What You’ll Work On

  • Scale Operational Infrastructure: Build and evolve the systems, workflows, and processes that power payments operations, keeping pace with growing transaction volume, program complexity and the demands of a maturing business.
  • Drive Operational Excellence Through Automation & Tooling: Partner with Engineering to identify high-leverage pain points and build scalable, AI-enabled solutions across the card lifecycle, improving monitoring, exception management, and visibility while reducing manual work and elevating the overall customer experience.
  • Build Cross-Functional Systems: Partner across Ops, Product, Engineering, Compliance, Fraud, and external vendors to operationalize new requirements, improve processes, and drive aligned execution across stakeholders at scale.

What We’re Looking For

  • 5+ years of experience in strategy & operations, business operations, payments, fintech, consulting, or other operationally intensive environments
  • Experience managing complex cross-functional initiatives and improving operational processes or systems
  • Strong analytical skills and comfort using data to investigate issues, drive decisions, and measure impact
  • Experience working with operational tooling, automation, or systems improvement initiatives
  • Ability to operate effectively in fast-moving, ambiguous environments
  • Strong communication and stakeholder management skills

Nice to have:

  • Experience in payments, card operations, fintech, or banking infrastructure
  • Familiarity with card networks, processors, or payment workflows

Compensation & Benefits

  • Expected cash compensation: $150,000–$180,000 annually, plus equity and benefits
  • Meaningful startup equity
  • 100% health, vision & dental primary coverage; 75% dependent coverage
  • Catered lunches
  • $250/month commuter benefit
  • Parental leave
  • Team building events & happy hours
  • Flexible PTO (minimum 15 days)
  • Apple equipment
  • 401k plan

Skills

Payments OperationsCross-Functional Program ManagementProcess AutomationOperational ToolingData AnalysisStakeholder ManagementFintech SystemsCard OperationsWorkflow OptimizationAi-Enabled Solutions
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