Senior Solutions Engineer

Partners with Account Executives to lead technical pre-sales engagements, including discovery, demonstrations, proofs of concept, and solution design for Twilio Communications Products. Requires substantial pre-sales or technical customer-facing experience, strong presentation skills, and technical fluency.

About the job

Responsibilities

Partner with Account Executives on pre-sales activities, including opportunity qualification, product demonstrations, proofs of concept, RFPs, design documentation, technical presentations, and enablement sessions.
Lead technical and product sales by recommending best-practice solutions and guiding customers in using Twilio APIs.
Discover customer technical needs, design solutions, and present innovative approaches to business challenges.
Build and deliver interactive, complex customer demonstrations of Twilio Communications Products for technical and nontechnical stakeholders.
Act as a trusted technical advisor and build strong customer relationships.
Identify and solve customer and organizational problems.
Contribute to the Solutions Engineering community through knowledge sharing, demonstration materials, and reusable presentations.

Requirements

5+ years of pre-sales experience selling complex technical products, or 6+ years of professional experience supporting technical products with customer-facing delivery or consulting experience.
Excellent communication and presentation skills.
Ability to explain complex topics and build audience confidence.
Ability to understand customers’ communications needs and guide them toward technical solutions.
Previous software development experience or working knowledge of relevant technical concepts.
Bachelor’s or master’s degree in a technical discipline such as engineering, mathematics, or computer science, or equivalent practical experience.

Nice to Have

Familiarity with Amazon Web Services, Google Cloud, Microsoft Azure, and cloud application architecture.
Experience in telecommunications, SIP, contact centers, or security.
Experience with sales methodologies.

Compensation and Benefits

Estimated annual pay ranges vary by location:
- Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont, or Washington, D.C.: $109,760–$137,200.
- New York, New Jersey, Washington State, or California outside the San Francisco Bay Area: $115,840–$144,800.
- San Francisco Bay Area, California: $121,920–$152,400.
May be eligible for equity and a corporate bonus plan.
Eligible for commissions.
Benefits include health insurance, 401(k), paid sick time, paid personal time off, and paid parental leave.
Approximately 10% travel is anticipated.