Senior Workplace Operations Manager

Responsibilities

Real Estate Strategy & Portfolio Management

• Build and maintain financial, headcount, capacity, and space-utilization analyses to support site selection, lease terms, and portfolio optimization.
• Manage the global real estate portfolio, including leases, co-working agreements, critical dates, renewals, and termination options.
• Serve as the internal facilities owner for space needs, vendor escalations, and operational issues across geographies.

Mexico City Office — Lease, Space Planning & Buildout

• Own the Mexico City project end to end, from lease negotiations and space planning through buildout and move-in by May 2027.
• Conduct site visits and attend contractor and vendor meetings.
• Manage the project management firm, broker, architect, and contractors, holding partners accountable for scope, quality, timeline, and budget.
• Deliver bi-weekly project status briefings covering milestones, decisions, risks, and budget.

In-Person Gathering & Distributed Workplace

• Evaluate and facilitate flexible co-working, pop-up, and on-demand workspace solutions.
• Partner with the Executive Assistant team on in-person gathering strategy and workplace design.
• Pilot and evolve hub-based gathering programs, providing quarterly recommendations to leadership.

Operations, Budget & Vendor Management

• Manage vendor relationships and conduct quarterly performance reviews.
• Maintain monthly budget reports, forecasts, variance tracking, and forward-looking financial views.
• Maintain comprehensive project plans as the source of truth for timelines, owners, dependencies, and risks.
• Ensure physical spaces and events comply with local regulations, safety standards, and insurance requirements.

Senior Leadership Partnership

• Deliver monthly real estate and workplace briefings to the executive leadership team.

Requirements

• 7+ years of hands-on experience in workplace operations, real estate, facilities management, or site operations.
• Experience with vendor management, contractor oversight, budget tracking, site selection, lease negotiations, portfolio management, and buildouts.
• Workplace space-planning experience.
• Exceptional project-management discipline across multiple complex workstreams.
• Strong financial and data fluency, including financial models, budget trackers, and utilization analyses.
• Executive communication skills and experience presenting to senior audiences.
• Ability to operate independently in ambiguity across multiple geographies and time zones.
• High proficiency with Slack, Zoom, Google Workspace, and project-management platforms.

Nice-to-Haves

• Experience with real estate transactions in Mexico or Latin America.
• Experience managing operations across multiple countries, particularly the US, Mexico, the Dominican Republic, or Ukraine.
• PMP, FMP, or equivalent certification.
• Experience within a People & Culture or HR organization.

Benefits

• Medical, dental, vision, life, and disability insurance.
• 401(k) plan with company match.
• Flexible Time Off, wellbeing days, paid holidays, and summer Fridays.
• Mental health resources.
• Paid parental leave and backup care.
• Tuition reimbursement.
• Employee Resource Groups.