Chief of Staff (CoS), Commercial

Key Responsibilities

Strategic Commercial Partnership

• Act as the CCO's primary strategic advisor and operational thought partner
• Shape and refine commercial strategy, operating rhythms, and long-term growth initiatives
• Ensure alignment between revenue objectives and enterprise strategic priorities
• Provide structured, executive-ready recommendations on critical commercial decisions

Business & Revenue Performance Leadership

• Develop and oversee mechanisms to track commercial performance, pipeline health, forecasting rigor, and execution effectiveness
• Identify root causes of revenue gaps or execution breakdowns and drive corrective action
• Partner with RevOps and Finance to improve forecasting accuracy and operating visibility
• Ensure commercial goals are translated into measurable OKRs with disciplined follow-through

Cross-Functional Enterprise Alignment

• Serve as connective tissue between Commercial, Product, Finance, Strategy, and Operations
• Drive alignment on GTM motions, customer segmentation, pricing strategy, and partnership strategy
• Represent the CCO in key forums to unblock decisions and accelerate execution

Executive-Level Problem Solving

• Proactively surface complex commercial risks and opportunities
• Conduct structured analysis of organizational, performance, or market challenges
• Bring well-developed, actionable solutions—not just problem statements

Operating Model & Organizational Design

• Provide informed input on org design, incentive structures, planning cycles, and operating cadence
• Drive clarity in roles, accountability, and decision-making across the revenue organization
• Support change management across the Commercial org during periods of growth and transformation

Leadership & Meeting Operations

• Own strategic leadership meeting architecture (Revenue LT, QBRs, planning sessions)
• Ensure agendas, pre-reads, and decision frameworks are clear and outcome-oriented
• Drive rigorous documentation, action tracking, and follow-through

AI & Operational Innovation

• Champion AI-driven optimization within the Commercial organization
• Partner with Revenue Operations and Systems to drive intelligent workflow automation and decision-support tooling
• Establish governance and best practices for AI-enabled commercial workflows

Job Requirements

• 10+ years in senior operations, consulting, revenue strategy, business operations, or Chief of Staff roles in high-growth SaaS or technology companies
• Demonstrated success supporting C-level executives in scaling commercial organizations
• Strong commercial fluency (pipeline management, sales productivity, GTM strategy, revenue forecasting)
• Proven experience driving cross-functional strategic initiatives
• Exceptional structured problem-solving and executive communication skills
• High executive presence, sound judgment, and ability to influence without authority
• Deep experience with OKR frameworks, operating cadences, and strategic planning
• Bachelor’s degree required; MBA or equivalent experience strongly preferred

Key Attributes

• Strategic Operator: Balances vision and tactical execution
• Revenue-Oriented Thinker: Understands the mechanics of commercial growth
• Enterprise Integrator: Connects dots across departments
• Structured Problem Solver: Brings clarity to complexity
• Change Leader: Drives scalable operating discipline
• Trusted Advisor: Anticipates executive needs and blind spots