Contracts Manager
Owns customer and vendor contracting while supporting the operational administration of Zello’s compliance and policy programs. The role requires 3+ years of in-house commercial contracts experience, strong independent redlining skills, and exceptional organization.
About the job
Responsibilities
- Own the customer contract lifecycle from first draft through signature, including reviewing, redlining, and negotiating NDAs, MSAs, DPAs, AI data-processing addendums, BAAs, amendments, and security exhibits.
- Determine when issues require outside counsel and independently handle routine contracting matters.
- Build and maintain contracting infrastructure, including playbooks, fallback positions, template libraries, and escalation guidelines.
- Own the vendor lifecycle, including intake, due diligence, tiering, approval, renewals, and termination.
- Manage data subject requests and subpoena or legal-request intake end-to-end.
- Track contractual notification commitments related to products and AI data changes to support compliance requirements.
- Administer the compliance stack, including Drata and KnowBe4.
- Manage the policy lifecycle, including drafting, review cadence, attestations, and periodic access reviews.
- Use AI for first-pass contract review, questionnaire drafting, clause comparison, and obligation tracking.
- Identify and improve manual or error-prone processes.
- Communicate clearly with Sales, Customer Success, Engineering, and outside counsel.
Requirements
- 3+ years of in-house commercial contracts experience.
- Independent experience redlining and closing NDAs, DPAs, and MSAs.
- Strong organizational, detail-management, and contract-tracking skills.
- Ability to communicate concisely and collaborate cross-functionally.
- Interest in legal operations and governance, risk, and compliance processes.
- Familiarity with or willingness to use AI for contract and legal operations workflows.
- No JD or bar admission required.
Nice-to-haves
- Experience with vendor management, compliance program administration, policy management, or access reviews.
- Experience with GDPR data subject requests and contractual notification obligations.
- Experience using Drata or KnowBe4.
- Prior experience working closely with attorneys or preparing for the LSAT.
Compensation and Benefits
- Competitive pay.
- Equity with significant upside.
- Flexible schedules and time off.
- Benefits designed to support health and work-life balance.
- Sabbatical after every five years of service.
Skills
Commercial Contracts, Contract Negotiation, Ndas, Msas, Dpas, GDPR, Vendor Management, Drata, Knowbe4, Ai Contract Review, Policy Management, Access Reviews
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