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HarperHarperSan Francisco, CA

Forward Deployed Operations

Forward Deployed Operations role embedding with operators to run daily workflows while identifying and shipping automations that remove friction. Requires 2-4 years experience, SQL + Python/TypeScript, and hands-on AI tooling experience.

125k – 175k
On-site2+ YOEBusiness Operations

About the role

Responsibilities

  • Embed with operators across sales, service, underwriting, and carrier relations to learn the operation end-to-end
  • Identify the 20% of friction causing 80% of operational drag and ship automations to remove it
  • Run daily operations: underwriter follow-ups, carrier communications, customer calls, and keeping deals moving through the pipeline
  • Build and ship AI agents, internal tools, and workflow automations — prototype in days, ship in weeks
  • Write SQL, pull data, and build dashboards to prove shipped work moved business metrics
  • Translate operational pain into product requirements that engineering builds next
  • Context-switch across functions based on what is most urgent that week

Requirements

  • 2–4 years in a high-pace environment (startup, operations, consulting, or engineering)
  • Track record of building and shipping internal tools, automations, or workflows that ran in production
  • Comfortable in SQL and at least one of Python or TypeScript
  • Hands-on experience with AI coding tools (Cursor, Claude Code, or equivalent)
  • Strong written and verbal communication with both technical and non-technical audiences
  • Based in San Francisco or willing to relocate immediately

Nice-to-Haves

  • Experience with LLMs, AI agents, or voice AI
  • Background in insurance, fintech, or another regulated, high-stakes industry
  • Prior startup or founder experience
  • Solutions engineering, operations, or customer success experience

Compensation & Benefits

  • Salary: $125,000–$170,000 depending on experience + performance bonuses & equity
  • On-site in San Francisco, Monday–Friday with very early morning start, five days a week in-office
  • Uber commuter benefits; breakfast, lunch, and dinner provided; snacks, drinks, and coffee daily; free gym membership; health, dental, and vision insurance

Skills

SQLPythonTypeScriptAi Coding ToolsCursorClaude CodeInternal ToolsWorkflow AutomationAI AgentsLLMs
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