Solutions Consultant

Responsibilities

• Deliver tailored pre-sales product demonstrations and manage in-platform free trials.
• Assess solution fit and identify technical blockers early.
• Answer technical questions and maintain knowledge of the Immersive platform and competitor technologies.
• Lead customer kickoffs and complete contained onboarding within the first 60 days.
• Provide light-touch integration guidance using documentation and standard connectors; route deeper technical needs to Support.
• Run month-one and month-two check-ins and coaching sessions.
• Deliver webinars, workshops, and Cyber Digital Bootcamps to drive adoption.
• Support repeatable migration enablement from Standard customers to Immersive One Core.
• Re-engage customers on expansion opportunities through demos and trial coaching.
• Partner with Inside Sales Representatives and Customer Operations.
• Represent customer feedback to product, content, and engineering teams.
• Stay informed about evolving threats, artificial intelligence, cybersecurity trends, and new technologies.

Requirements

• 2+ years of experience in sales engineering, solutions consulting, technical onboarding, or another technical customer-facing role, ideally in SaaS or cybersecurity.
• Professional cybersecurity experience is essential.
• Ability to work at high volume and pace across many accounts while maintaining tight time boxes.
• Confident presentation skills for technical and non-technical audiences, including webinars and bootcamps.
• Ability to qualify and prioritize quickly and explain technical concepts clearly and without jargon.
• Proficiency in IT fundamentals, including computer hardware and software, databases, networking, security, and software development.
• Knowledge of information security concepts, domains, compliance, and standards.
• Experience delivering onboarding, enablement, or one-to-many sessions at scale.
• Familiarity with product-led growth or digitally led customer motions.
• Hands-on experience with Windows and Linux operating systems, security tools such as intrusion detection systems, firewalls, anti-malware, and security information and event management, and public cloud environments is useful but not essential.

Compensation and Benefits

• Remote and flexible working.
• 25 days of annual leave, two volunteering days, and a birthday half-day.
• Enhanced parental leave, mindfulness groups, and critical illness cover.
• Career and learning development through the platform and a “Learn Anything” fund.
• Share options, sales incentives, and recognition and rewards.
• Flexible start and finish times, reduced hours, job sharing, and other flexible working options.
• Monthly socials and sports clubs.