Manager, Strategic Account Management, Food & Beverage

You Will:

• Lead a distributed team of up to 8-10 senior Account Managers focused on food and beverage sellers, each with a book of business of 30-50 accounts
• Retain your portfolio in a challenging and competitive environment
• Provide 1:1 coaching and performance management to your team members
• Serve as an escalation point for customer challenges, including meeting with customers in-person weekly to monthly
• Act as a vertical expert and engage with product teams to serve as the customer voice for upmarket sellers with past success working with executive internal stakeholders
• Create efficiencies through stream-lined repeatable processes and operational excellence
• Foster cross-functional collaboration through beta programs, co-marketing, product insights and more

You Have:

• 15+ years total experience in Business Development, Sales or Account Management, ideally in the food and beverage industry
• 5+ years experience directly managing metrics-driven customer-facing teams within a high-growth technology company
• Experience identifying opportunities and independently developing plans of action on behalf of your team
• Excellent written communication for all audiences, including internal senior stakeholders
• Experience working cross-functionally with product teams to serve as the voice of the customer
• Experience serving as a direct senior escalation point for customers to diffuse challenges and identify mutual wins