Creative Operations Manager
The Creative Operations Manager will build and manage intake, workflow, prioritization, capacity planning, and reporting systems for a global Design & Brand team. The role requires 8+ years of creative or marketing operations experience, strong project-management expertise, and the ability to coordinate complex campaigns and stakeholders.
About the job
Responsibilities
- Own creative intake and prioritization, ensuring briefs are complete, actionable, and aligned with business priorities.
- Build and optimize operational systems across Asana, Jira, and similar project-management platforms, including workflows, routing rules, dashboards, reporting, and automations.
- Lead project planning and pipeline management across active, upcoming, and at-risk Design & Brand work.
- Drive capacity planning and resource allocation across campaigns, events, digital, video, web, sales enablement, localization, and brand initiatives.
- Protect creative focus by managing scope, rush requests, service-level agreements, prioritization rules, and review timelines.
- Coordinate complex global campaigns, including timelines, reviews, localization handoffs, vendor dependencies, regional feedback, and final delivery.
- Improve visibility and reporting for project status, team capacity, request volume, turnaround times, and operational issues.
- Partner with agencies, freelancers, localization vendors, and production partners on timelines, deliverables, feedback, asset handoffs, and expectations.
Requirements
- 8+ years of experience in creative operations, design operations, marketing operations, creative project management, production, or a similar role.
- Strong fluency in creative production workflows across digital, web, video, print, events, campaigns, localization, and sales enablement.
- Expertise with project-management and workflow tools such as Asana, Jira, Monday.com, Workfront, Airtable, or similar systems.
- Ability to build scalable processes, automated workflows, dashboards, intake systems, and reporting structures.
- Excellent communication skills across creative, marketing, executive, regional, and technical stakeholders.
- Strong judgment around prioritization, resourcing, scope, and tradeoffs.
- Confidence setting boundaries and guiding stakeholders through structured processes.
- Proactive, solutions-oriented mindset with respect for the creative process.
- High attention to detail, strong follow-through, and comfort managing multiple moving pieces.
Nice-to-haves
- Experience supporting global marketing teams, B2B technology companies, cybersecurity brands, or hardware/software organizations.
- Experience coordinating localization workflows and regional campaign adaptation.
- Experience working with distributed teams across multiple time zones.
- Familiarity with creative asset management, brand governance, and campaign production systems.
- Experience partnering with external agencies, freelancers, localization vendors, or production partners.
Benefits
- 1,200 CAD per year wellness benefit.
- $3,000 USD continuing education stipend.
- 15 days of paid vacation.
- 10 sick days.
- Occupational pension fund with employer contributions of up to 5% of base salary.
- Company-paid medical and dental insurance through Sun Life.
Skills
Asana, Jira, Monday.Com, Workfront, Airtable, Creative Operations, Design Operations, Marketing Operations, Capacity Planning, Localization, Creative Asset Management, Dashboard Reporting
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