People Operations Generalist

Responsibilities

• Serve as the first line of support for all employees via the ticketing system, triaging incoming questions and providing clear and empathetic answers across a wide range of topics
• Own operations for key milestones across the employee lifecycle: coordinate onboarding/pre-boarding, process role and organizational changes, guide employees through offboarding
• Ensure HRIS and related systems are always up to date and reliable sources of truth
• Own the immigration program: guide managers and employees through transfers, renewals, and paths to permanent residency; partner with external Immigration Counsel to ensure submissions are accurate, comprehensive, and timely
• Champion compliance: maintain required documentation and partner with Employment Counsel to manage all filings
• Identify process gaps, recommend improvements, and drive changes to help scale
• Support key programs including benefits and leave administration, performance review cycles

Requirements

• At least 2 years of experience in People Operations, HR Shared Services, or an HR Generalist role, preferably in a fast-paced environment
• Hands-on experience answering employee questions in a ticketing system and managing core workflows in an HRIS
• Experience managing core employment compliance tasks (e.g., I-9 audits)
• Experience coordinating visa documentation in partnership with immigration counsel
• Experience writing, updating, or maintaining internal HR documentation / FAQs
• Authorized to work in the United States (no visa sponsorship for this role)

Nice-to-Haves

• Experience setting up and running performance review cycles
• Experience handling standard benefits administration, data updates, and foundational understanding of administrative steps for leaves of absence and accommodations (FMLA, ADA)
• Familiarity with Ascensus, Cocoon, Greenhouse, Lattice, Pave, Rippling, Vanguard
• Familiarity with project management frameworks or tools like Jira and Monday
• Enthusiasm for building AI agents with models like ChatGPT, Claude, Gemini, or applications like Glean

Compensation & Benefits

• Expected hourly rate: $45.20 - $57.70 ($94,000 - $120,000 annualized)
• Participation in equity program
• 401(k) retirement plan with company matching
• Health, dental, and vision insurance; HSAs and FSAs
• Company-sponsored life and disability insurance
• Paid parental leave and sick leave
• 17 paid vacation days plus 11 federal holidays
• Access to mental health and wellness resources (Modern Health)
• Generous L&D stipend
• Monthly home internet reimbursement
• Ability to select hardware of choice (Mac or PC) and customize desk setup