Associate Solution Consultant, Post-Sales (Channel)

Responsibilities

• Support onboarding and implementation efforts for channel partners and their customers, ensuring a smooth transition from sales to post-sales
• Act as a technical resource for partner-facing teams, helping them understand product capabilities, integration approaches, and best practices
• Design and deliver training sessions for partner customer support and technical teams, enabling them to confidently support their end customers
• Develop and maintain partner enablement materials (e.g., playbooks, troubleshooting guides, FAQs, demo environments) to scale partner self-sufficiency
• Assist in troubleshooting technical issues and answering product-related questions, escalating to internal teams (Product, Engineering, Data Science) as needed
• Help monitor early adoption and performance, identifying opportunities to improve usage, configuration, or outcomes
• Partner with senior Solution Consultants to prepare for and contribute to partner reviews (e.g., QBRs), including gathering insights and performance data
• Proactively identify knowledge gaps within partner teams and recommend targeted enablement or process improvements
• Collect and relay partner and customer feedback to internal teams to help inform product improvements and roadmap priorities

Requirements

• Bachelor’s degree in a relevant field or equivalent practical experience
• ~2–5 years of experience in a customer-facing, technical role (e.g., Technical Account Manager, Implementation Consultant, Support Engineer, or similar)
• Experience working with APIs, data analysis, or technical integrations (basic familiarity is sufficient; depth will be developed in-role)
• Strong problem-solving skills and ability to communicate technical concepts clearly to non-technical audiences
• Comfortable working cross-functionally and supporting multiple stakeholders, including external partners
• Excited by the challenges of a fast-paced, mission-driven company set on disrupting the identity verification industry

Nice to Have

• Exposure to fraud, risk, or identity verification concepts
• Experience supporting SaaS implementations or onboarding processes
• Experience working with partners, resellers, or indirect customer models
• Familiarity with basic analytics or performance measurement