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RipplingRipplingAustin, TX

Solutions Architect

Post-sales Solutions Architect owning technical strategy for enterprise customers, guiding system architecture, integrations, and platform adoption to drive retention and expansion. Requires 5+ years in solutions architecture or similar with enterprise SaaS experience.

Salary not listed
Hybrid5+ YOESolutions Architecture

About the role

What You Will Do

Own Technical Strategy for Enterprise Customers

  • Serve as a trusted technical advisor to customer stakeholders across IT, HR, Finance, and Engineering
  • Guide customers on system architecture, integrations, data flows, and platform best practices
  • Help customers plan for scale and future-state use cases

Drive Implementation Quality & Platform Adoption

  • Ensure alignment between what was sold and what is implemented
  • Support complex deployments and configuration decisions
  • Identify opportunities to expand usage across workflows, integrations, and custom solutions

Lead Technical Engagements

  • Run architecture reviews, workshops, and solution sessions
  • Diagnose gaps in customer implementations and recommend improvements
  • Translate business requirements into clear, scalable technical solutions

Evangelize Rippling as the System of Record

  • Continuously position Rippling as the central platform for managing and automating business processes
  • Engage new and evolving stakeholders (e.g., IT, Finance, Engineering leaders) as customer priorities shift
  • Reframe Rippling’s value from point solutions to a broader platform strategy
  • Partner with Account Managers to identify and support expansion opportunities through technical validation and solutioning

Partner Cross-Functionally

  • Work closely with Account Management, Implementation, Product, and Engineering teams
  • Provide actionable product feedback based on customer needs
  • Support escalations by identifying root causes and driving resolution

Drive Long-Term Customer Outcomes

  • Proactively identify risks and opportunities within accounts
  • Help customers optimize their systems and improve operational efficiency
  • Contribute to retention, expansion, and overall customer success

Qualifications

Required

  • 5+ years of experience in Solutions Architecture, Sales Engineering, Technical Consulting, or similar roles
  • Experience working with enterprise SaaS customers, preferably in a post-sales capacity
  • Strong understanding of APIs, integrations, and system design
  • Ability to translate business requirements into technical solutions
  • Experience influencing stakeholders across technical and business functions

Preferred

  • Experience with HRIS, ERP, or similar business systems
  • Familiarity with integration platforms (e.g., Workato, Mulesoft)
  • Experience with identity systems (e.g., Okta, Active Directory)
  • Exposure to data platforms (e.g., Snowflake, Databricks)

Skills

APIsIntegrationsSystem DesignHRISERPWorkatoMulesoftOktaActive DirectorySnowflakeDatabricks

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