Forward Deployed Engineer

What you'll do at Figma

• Partner directly with strategic customers to understand their technical goals, workflows, codebase environments, and implementation constraints
• Lead technical discovery and readiness assessments for customer deployments, including repo/environment setup, permissions, configuration needs, and potential adoption blockers
• Provide hands-on implementation support for Make Local and related developer-facing workflows, including setup guidance, debugging, escalation triage, and recommendations on technical implementation patterns
• Work closely with Customer Enablement Managers, Solutions Consultants, Sales, and account teams to align on customer goals, stakeholders, success criteria, timelines, and account context
• Capture and synthesize product gaps, bugs, workflow patterns, technical blockers, and customer feedback for Product and Engineering teams
• Create reusable deployment assets such as technical troubleshooting guides, readiness checklists, account intake templates, implementation playbooks, and customer-facing enablement materials
• Help define how Figma should measure success for forward deployed engineering engagements, including time to first workflow, setup success, adoption, active usage, customer feedback, and support effort
• Contribute to the operating model for Figma’s Forward Deployed Engineering function, helping determine where FDE support is most valuable, how engagements should be scoped, and how the function should scale

Requirements

• Experience in a customer-facing technical role such as Software Engineer, Solutions Engineer, Technical Consultant, Sales Engineer, Developer Advocate, or similar
• Strong understanding of modern software development practices, including source control, local development environments, deployment workflows, debugging, and build tooling
• Proven ability to partner with enterprise customers to solve complex technical challenges and drive successful product implementations
• Excellent communication and stakeholder management skills, with the ability to engage both technical and non-technical audiences across cross-functional teams
• Demonstrated ability to thrive in ambiguous environments by creating scalable processes, collaborating across teams, and leveraging emerging technologies such as AI and modern developer workflows

Nice-to-haves

• Strong familiarity with developer, design, collaboration, or AI products, particularly those that connect design and engineering workflows
• Proven success partnering with enterprise customers on implementation, onboarding, migrations, technical enablement, and product adoption
• Solid understanding of modern engineering practices, including frontend development, design systems, component libraries, CI/CD pipelines, monorepos, and Dev Infrastructure
• Demonstrated ability to build, scale, or launch customer-facing technical functions, pilot programs, services, or engineering practices
• Ability to translate customer insights and deployment trends into product strategy, documentation, roadmap recommendations, and engineering priorities