Account Manager - Health Systems

Owns post-implementation success for health system customers, driving adoption, renewals, expansion, and ROI. Builds executive relationships and partners cross-functionally in complex healthcare environments. Requires 5+ years in account management or customer success with health systems experience.

150k – 160kNew York, NYSan Francisco, CAAccount ManagementHybrid5+ YOE

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About the role

Key Responsibilities

Build and maintain strong executive and operational relationships that drive trust, retention, and long-term customer advocacy across health system accounts
Own the post–go-live customer relationship, partnering across clinical, pharmacy, operational, IT, and executive stakeholders while navigating complex governance structures
Drive adoption across departments and use cases by defining, tracking, and communicating outcomes tied to quality, efficiency, patient experience, and ROI
Proactively identify and mitigate risks related to change management, resourcing, and workflow alignment
Own renewals by ensuring customer value is clear, measurable, and aligned with executive priorities
Identify and advance upsell and cross-sell opportunities by aligning additional capabilities to customer needs and demonstrated outcomes
Partner cross-functionally with Product, Design, Engineering, and Sales to deliver enterprise-grade solutions and resolve complex customer issues
Translate customer feedback, usage patterns, and insights into actionable input that informs product priorities and roadmap decisions
Build and execute structured account plans, MBRs, and QBRs that highlight results, surface risks, and align on future growth, ensuring consistent communication and follow-through

Qualifications

Required

5+ years of experience in Account Management, Customer Success, or a similar post-sale role
Experience supporting health systems, hospitals, or enterprise healthcare customers
Proven success driving renewals and expansion in complex, regulated environments
Strong executive presence with excellent cross-functional communication skills

Preferred

Experience with healthcare IT, AI/ML platforms, or clinical workflow tools
Familiarity with hospital operations, pharmacy, clinical informatics, or quality programs
Experience working with multiple stakeholder personas and long sales or adoption cycles

Compensation

Base salary of $150K–$160K, plus uncapped variable compensation (20–33% of base)
Total on-target earnings competitive; includes equity and full benefits
Flexible based on experience

Skills

Customer SuccessAccount ManagementHealthcare ItAI/MLClinical Workflow ToolsClinical InformaticsChange ManagementROI AnalysisExecutive CommunicationCross-Functional Collaboration

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