Partner Engagement Manager
Own customer relationships at senior military commands, drive product adoption and renewals, and serve as the voice of the user to the product team. Requires TS/SCI clearance and deep experience in military headquarters operations.
Responsibilities
- Own the entire customer relationship, from users to senior officials
- Rapidly expand product usage making Onebrief an indispensable part of daily workflows
- Win the renewal and expansion, so that your customer(s) keep buying Onebrief each year
- Clearly communicate user needs to the product team
- Maintain a high product proficiency, and excite the customer about each product improvement
- Instill the Onebrief brand image
- Enable our expansion to adjacent organizations
- Lead or support exercises
- Use your observations of our users to recommend product improvements
- Provide face-to-face and remote customer support
- Develop an understanding of customer social dynamics in order to support renewals and future sales
- When responding to incidents (product is unavailable, broken, or not delighting the customer), coordinate with the customer and our product engineering team
Requirements
- Top Secret clearance with eligibility for SCI and ability to access DOD facilities and installations
- Experience in planning or policy analysis, ideally within a military context
- Experience in senior military commands (e.g., theater service component or higher, Department or Service, OSD)
- Familiarity and experience with defense policy management
- Awareness of protocols for software deployment on classified networks
- Ability to expand business presence to adjacent organizations, with emphasis on software or technology solutions
- Experience in customer support, both face-to-face and remote, and capability to respond to incidents coordinating with customers and product engineering teams
- Strong technical skills to master our application, troubleshoot issues and liaise with customers on technical matters
- Proven ability to navigate large government organizations, solve bureaucratic challenges, and deliver successful outcomes
- Willingness to work onsite regularly with occasional travel as required
Nice-to-Haves
- Advanced military planning education (e.g., SAMS, SAW, BSAP, Command and Staff)
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