Director Client Partnerships

Responsibilities

Client Relationships

• Serve as the trusted senior voice for client accounts and address issues before they become escalations.
• Set strategic agendas for brands and secure buy-in on direction, budgets, and growth initiatives.
• Build relationships across client organizations to accelerate decisions and unlock resources.
• Identify expansion opportunities, develop the business case, and close additional work.
• Own retention and renewal for the client book, including related commercial conversations.
• Translate performance into actionable stories for executive business reviews and real-time decisions.

Team Leadership

• Lead a pod of Account Managers and Creator Managers, set standards, review work, and own outcomes across the pod's brands.
• Hire, coach, provide direct feedback, and develop senior operators.
• Maintain enough account knowledge to identify problems proactively.
• Improve team systems and playbooks while reducing rework.

Growth and Operations

• Own full-funnel growth across assortment, pricing, promotions, content, creator and affiliate programming, live commerce, and paid media.
• Set and achieve quarterly GMV, margin, and ROI targets.
• Use dashboards, funnel diagnostics, and business judgment to prioritize the most important metrics.
• Partner with content, creator, and analytics teams to support client accounts.

Requirements

• Commercial experience growing accounts, closing expansions, or carrying a revenue target.
• Direct people-management experience, including hiring, coaching, performance standards, and difficult conversations.
• Executive presence and the ability to simplify complex situations for senior stakeholders.
• 4+ years of experience in e-commerce, marketplace growth, social commerce, or agency account leadership.
• Strong analytical skills and fluency with Excel, Google Sheets, and reporting tools.
• Comfort operating with ambiguity and limited precedent.

Nice to Have

• Hands-on TikTok Shop experience.
• Experience with commerce and social-commerce strategy.

Compensation and Benefits

• Competitive base salary plus performance-based variable compensation tied to book growth.
• Health benefits and 401(k).
• High autonomy, direct access to top-tier brands, and an entrepreneurial environment.