Integrated Client Solutions Director

Responsibilities

• Steward client relationships, keeping business and media objectives central to engagement.
• Provide strategic leadership across large or multifaceted accounts, ensuring cohesive planning, clear direction, and alignment with client growth opportunities.
• Architect client strategies with minimal guidance, leveraging deep channel expertise and a proactive, solutions-oriented approach.
• Oversee collaboration among internal stakeholders developing and presenting strategic media plans.
• Deliver high levels of client satisfaction to support client retention and growth.
• Lead by example while supporting company values and contributing positively to the culture.
• Oversee client campaigns and daily requests by identifying, evaluating, brainstorming, and recommending media solutions.
• Contribute to presale support and new business pitches with sales counterparts and other Media Services teams.

Requirements

• Minimum 8 years of experience in digital media planning and buying, including site-direct and programmatic, or an equivalent combination of education, training, and experience.
• Pharmaceutical marketing experience is required, including client leadership and media buying within the vertical.
• Holistic understanding of the digital media landscape, including search, social, and programmatic.
• Strong written and verbal communication skills.
• Curiosity and passion for advertising.
• Strategic thinking and proactive client-service skills.
• Strong issue-resolution and problem-solving capabilities.
• Ability to work effectively in a cross-functional team environment.
• Advanced Excel and PowerPoint skills.
• Commitment to inclusive and respectful environments where all voices are valued and supported.
• Thoughtful approach to collaboration, design, and decision-making that prioritizes equity, access, and continuous learning.

Nice-to-Haves

• Prior experience at a SaaS organization.
• Hands-on DSP buying experience.
• Experience with a third-party ad server.
• Experience with digital reporting dashboards such as Datorama.
• Experience in search and social media.
• Basis Certified.