Analyst, Business Planning & Forecasting
This role supports forecasting and capacity planning for Lyft’s global customer support organization, translating operational data into staffing recommendations and business insights. It requires at least two years of analytical planning experience, SQL and Python proficiency, AI fluency, and a quantitative bachelor's degree.
About the job
Responsibilities
- Support the development and upkeep of models and frameworks connecting business drivers to staffing and resourcing decisions.
- Translate large, complex, and ambiguous data into clear, actionable insights for leadership recommendations.
- Own day-to-day planning execution, including dashboard maintenance, reporting, and business reviews, with a focus on accuracy and detail.
- Leverage AI tools to build and maintain dashboards, reports, and analyses supporting team recommendations and insights.
- Identify and help drive opportunities to improve planning and operations.
- Respond quickly to ambiguous, time-sensitive requests using modern tools to work more efficiently.
Requirements
- 2+ years of experience in planning, forecasting, capacity or resource management, consulting, investment banking, FP&A, operations strategy, or a related analytical role.
- Hands-on SQL and Python skills.
- Fluency with AI tools for accelerating analysis and problem-solving.
- Strong business acumen, curiosity, and ability to learn complex business systems quickly.
- Self-directed, with a track record of turning data into decisions.
- Strong communication skills and ability to build trust with stakeholders across functions and levels.
- Bachelor's degree in Business, Engineering, Data Science, or a related quantitative field.
Nice-to-haves
- Exposure to workforce management or resource planning.
- Advanced degree.
Compensation and Benefits
- Base pay range: CAD $79,600–$99,500 in the Toronto area, excluding potential equity, bonus, and benefits.
- Extended health and dental coverage, life insurance, and disability benefits.
- Mental health, family building, child care, and pet benefits.
- Lyft-funded Health Care Savings Account.
- RRSP plan with company match.
- Flexible paid time off for salaried team members; hourly team members receive 15 days paid time off, plus an additional day per year of service.
- 18 weeks of paid parental leave for biological, adoptive, and foster parents.
- Subsidized commuter benefits and Lyft ride credits.
Skills
SQL, Python, Artificial Intelligence, Dashboarding, Reporting, Forecasting, Capacity Planning, Resource Planning, Workforce Management, Data Analysis
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