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ZooxZooxHayward, CA

Senior Technical Program Manager, Systems and Business Process Review

Lead business process reviews and systems implementation across manufacturing operations, driving standardization, scalability, and ERP integration. Requires 8+ years in manufacturing or tech environments with strong ERP and cross-functional program experience.

186k – 223k/yr
On-site8+ YOETechnical Program Management

About the role

Responsibilities

  • Lead Business Process Reviews across Manufacturing Operations, analyzing end-to-end workflows and identifying opportunities for standardization, simplification, optimization, and scalability.
  • Partner with business stakeholders to define future-state processes, operational requirements, success criteria, and key performance metrics.
  • Program manage the Systems Pillar of the Zoox Production System (ZPS), ensuring effective implementation, integration, adoption, and sustainment of business systems.
  • Drive cross-functional alignment across Business, BizApps, IT, HR, Legal, and other stakeholders to translate operational needs into process and system solutions.
  • Develop and execute change management, communication, and adoption strategies to support successful deployment of new systems, processes, and operating models.
  • Facilitate workshops, stakeholder reviews, and continuous improvement activities, while monitoring process effectiveness, compliance, adoption metrics, and post-implementation outcomes.

Requirements

  • Bachelor's degree in Business Administration, Engineering, Information Systems, Operations Management, Program Management, or a related field.
  • 8+ years of experience leading business process transformation, enterprise systems implementations, or large-scale cross-functional programs in a manufacturing, operations, or technology environment.
  • Demonstrated experience analyzing and redesigning business processes, translating operational requirements into scalable system and process solutions.
  • Strong understanding of enterprise business systems, including ERP, Quality Management Systems, PLM, MES, or related platforms in a manufacturing and logistics environment.
  • Excellent analytical skills with the ability to assess complex processes and develop actionable recommendations.
  • Strong written and verbal communication skills, with the ability to convey technical information effectively.

Nice-to-Haves

  • SAP Certified Application Associate in relevant modules.
  • Master's degree in Business Administration, Engineering, Program Management, etc.
  • PMP, PgMP, or similar project management certification.

Skills

ERPSAPPlmMesQuality Management SystemsBusiness Process TransformationChange ManagementProgram ManagementLean MethodologiesContinuous Improvement

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