Implementation Manager
Leads end-to-end customer implementations of a core accounting platform, managing configuration, data migration, testing, and go-live while aligning to clients' financial workflows. Requires accounting/finance background and ERP implementation experience.
About the job
Responsibilities
- Own end-to-end customer implementations from kickoff through go-live
- Lead implementation projects with a focus on aligning the platform to each customer’s accounting workflows and financial reporting needs
- Configure the platform based on customer chart of accounts, reporting structures, and operational requirements
- Manage data migration from source systems (ERP, GL, spreadsheets) and ensure accuracy of financial data
- Lead testing and validation of financial workflows, reporting outputs, and system configuration
- Identify risks or discrepancies early across data, processes, or timelines and drive resolution with internal teams
- Serve as the primary customer contact throughout implementation, providing clear communication and guidance
- Partner with Product, Engineering, and Customer Experience teams to resolve technical or workflow challenges
- Ensure a smooth transition to Customer Success and Support after go-live
Requirements
- Background in accounting or finance
- Experience in accounting, finance, or supporting financial workflows within ERP systems (e.g., NetSuite, SAP, QuickBooks, Sage, Oracle)
- Strong understanding of accounting processes and financial workflows (GL, reporting, close, reconciliations)
- Experience leading software implementations or complex system rollouts
- Comfort working with financial data, system configuration, and data migration
- Strong problem-solving skills with the ability to identify risks early
- Clear communication with finance stakeholders and technical teams, with a strong client-first mindset
- Ability to manage multiple implementations in a fast-paced environment
Skills
NetSuite, SAP, Quickbooks, Sage, Oracle, ERP, Data Migration, Accounting Workflows, Financial Reporting, Project Management
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