Enterprise Relationship Manager, Customer Marketing

Responsibilities

• Build and manage a prioritized portfolio of enterprise customer relationships for customer marketing and advocacy.
• Identify customers with strong outcomes, executive sponsorship, and readiness for references, events, storytelling, and co-marketing.
• Create account-level advocacy plans in partnership with GTM and Customer Success teams.
• Support and scale executive customer programs, including customer selection, stakeholder preparation, programming, follow-up, and feedback loops.
• Serve as a trusted point of coordination for customer stakeholders through advocacy, approval, and publication processes.
• Partner across Enterprise Marketing, Events, GTM, Product Marketing, Communications, Legal, and Creative to prepare customer stakeholders and connect executive customer moments to broader advocacy and proof.
• Build repeatable processes for relationship tracking, executive customer programming, customer readiness, approvals, and advocacy follow-through.

Requirements

• 7+ years of experience in customer marketing, customer advocacy, executive customer programs, customer advisory boards, strategic partnerships, enterprise account leadership, or related work, with direct experience supporting Fortune 500 or global enterprise customers.
• Credible and composed with C-suite customer stakeholders, senior internal executives, and cross-functional partners in high-trust environments.
• Ability to balance customer trust with business needs and a high bar for accuracy.
• Strong judgment about which customer opportunities are strategically valuable.
• Ability to influence across Sales, CS, PMM, Comms, Legal, Events, and Creative without direct authority.
• Highly organized and able to manage multiple customer workstreams with urgency.