Staff Product Manager, Wallet Authentication
Owns the Wallet Authentication platform, managing full lifecycle of authentication flows, API/agent auth, fraud prevention, and wallet recovery for 100M+ users. Requires 7+ years PM experience with 3+ in auth/identity/security, deep protocol knowledge, and technical acumen.
About the job
Key Responsibilities
- Platform Strategy: Define and own the roadmap for authentication flows, fraud prevention, wallet recovery, email lifecycle management, and machine-to-machine authentication.
- Authentication Flows: Own first-factor and second-factor authentication including passwordless, passkeys, silent network authentication, and identifier-based flows. Drive pass-rate improvements while reducing friction across the member experience.
- API and Agent Authentication: Define requirements for secure, scalable authentication for API consumers and AI agents. Own the product surface that enables third-party and agentic integrations to authenticate against ID.me's identity platform.
- Fraud Prevention: Translate threat intelligence into product requirements. Own credential stuffing mitigation, real-time risk signals, wallet suspension policies, and fraud rule governance.
- Wallet Recovery: Define the product vision for automated wallet recovery. Current recovery is fully manual. Automation here has direct, measurable impact on member experience and operational cost.
- Stakeholder Management: Align Engineering, Security, Member Support, and GTM. Communicate trade-offs and decisions clearly to executives, including the CEO.
- Data-Driven Execution: Define and monitor core metrics including first-factor pass rate, MFA adoption, wallet recovery resolution rate, and support ticket deflection.
Qualifications
- 7+ years of product management experience, with at least 3 years owning authentication, identity, or security platform products.
- Deep working knowledge of modern authentication protocols: OAuth 2.0, OpenID Connect, FIDO2/WebAuthn, SAML, TOTP.
- Experience with API authentication patterns (API keys, OAuth client credentials, mTLS), and with authentication for AI agents, MCP servers, or other autonomous systems.
- Proven ability to ship in environments with security and compliance dependencies.
- Strong technical acumen. Able to lead architectural discussions with Principal Engineers.
- Excellent communication and stakeholder management skills; experience working across platform and apps teams.
- Experience using data to drive prioritization and measure impact.
- Familiarity with identity assurance frameworks (NIST 800-63-4 AAL/IAL) preferred.
- Bachelor's Degree in Computer Science, Engineering, or related technical field, or equivalent experience.
Key Success Metrics
- First-factor and second-factor pass rates
- Wallet recovery resolution rate (automated vs. manual)
- Support ticket volume reduction tied to authentication and wallet recovery
- Fraud-related wallet suspension rate and false positive reinstatement rate
- API and agent authentication adoption and reliability
Skills
Oauth 2.0, Openid Connect, Fido2/Webauthn, SAML, Totp, Api Keys, Oauth Client Credentials, Mtls, Nist 800-63-4, Passkeys
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