Associate Principal, Partner Success (Care Partnerships)

Responsibilities

• Be responsible for the happiness of our care partners
• Manage executive steering committees and serve as the face of Headway
• Build and grow relationships with care partners’ (health systems, medical clinics, and other strategic partners) teams and leadership
• Leverage data to generate insights and identify new opportunities for partnership growth
• Collaborate with cross functional, internal stakeholders to deliver insights to inform product and operations strategy

Requirements

• Minimum of 7+ years of experience in the healthcare space, preferably in roles within Customer Success, or in Strategic Customer-facing roles
• Deep exposure to health system or provider group models and economics
• Relationship builder who forges meaningful bonds across all levels of an organization
• Thrive in ambiguity and seek out opportunities to dive into unfamiliar challenges, drive towards outcomes, and shape strategy
• Operationally excellent, able to manage multiple high impact customers and large volume of moving pieces
• Seek an environment that fosters individual growth through open-feedback and high-autonomy
• Motivated by the opportunity to face off against access to mental healthcare

Nice-to-Haves / Benefits

• Equity compensation
• Medical, Dental, and Vision coverage
• HSA / FSA
• 401K
• Work-from-Home Stipend
• Therapy Reimbursement
• 16-week parental leave
• Carrot Fertility annual reimbursement and membership
• 13 paid holidays + Holiday Break (Dec 25-31)
• Flexible PTO
• Employee Assistance Program (EAP)
• Training and professional development
• Discretionary bonuses and/or commission