Implementation Specialist configures Rippling's core platform for customers, building custom workflows, reports, permissions, and approvals using SQL/RQL. Collaborates cross-functionally to drive adoption and contributes to new features. Requires 2+ years SaaS experience.
Salary not listed
Remote2+ YOESolutions Architecture
About the role
What you will do
Ensure customers are set up for success with our core platform:
Discover customers' business needs and priorities
Solution customer’s business needs/priorities via workflows, reports, permissions and approvals
Build custom workflows, formula fields (requires you to build queries in RQL), advanced reports, permission profiles, and approvals
Train customers on the core platform
Deliver to key KPI’s: project completions, CSAT, and adoption/exit gate adherence
Work cross-functionally with CX, product, and marketing to maximize product adoption:
Design and document new use cases for our platform
Train our internal and external teams through webinars
Contribute to our knowledge base and serve as a subject matter expert on the Platform
Actively contribute to the development of new Platform features:
Coordinate with product and engineering teams to support new use cases
Assist with user testing and beta programs for new features
What you will need
2+ years of SaaS experience in professional services, implementation, or customer success
An ability to build relationships with customers
An ability to manage a book of business and control the customer’s implementation experience
A curiosity for product/technology
Strong preference:
Experience writing your own SQL queries
Prior experience working at an HR/IT SaaS company
Ruthless prioritization and time management
Strong attention to detail and ability to solve complex, interdependent problems
Boundless energy to help other teams and your customers...all with a “can-do” attitude!
Flexible to scaling and changing organizations and responsibilities
Experience working with product and engineering teams to build and launch new products or features
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