Skip to content
RipplingRipplingUnited States

Implementation Specialist, Platform

Implementation Specialist configures Rippling's core platform for customers, building custom workflows, reports, permissions, and approvals using SQL/RQL. Collaborates cross-functionally to drive adoption and contributes to new features. Requires 2+ years SaaS experience.

Salary not listed
Remote2+ YOESolutions Architecture

About the role

What you will do

  • Ensure customers are set up for success with our core platform:
    • Discover customers' business needs and priorities
    • Solution customer’s business needs/priorities via workflows, reports, permissions and approvals
    • Build custom workflows, formula fields (requires you to build queries in RQL), advanced reports, permission profiles, and approvals
    • Train customers on the core platform
  • Deliver to key KPI’s: project completions, CSAT, and adoption/exit gate adherence
  • Work cross-functionally with CX, product, and marketing to maximize product adoption:
    • Design and document new use cases for our platform
    • Train our internal and external teams through webinars
    • Contribute to our knowledge base and serve as a subject matter expert on the Platform
  • Actively contribute to the development of new Platform features:
    • Coordinate with product and engineering teams to support new use cases
    • Assist with user testing and beta programs for new features

What you will need

  • 2+ years of SaaS experience in professional services, implementation, or customer success
    • An ability to build relationships with customers
    • An ability to manage a book of business and control the customer’s implementation experience
    • A curiosity for product/technology
  • Strong preference:
    • Experience writing your own SQL queries
    • Prior experience working at an HR/IT SaaS company
  • Ruthless prioritization and time management
  • Strong attention to detail and ability to solve complex, interdependent problems
  • Boundless energy to help other teams and your customers...all with a “can-do” attitude!
  • Flexible to scaling and changing organizations and responsibilities
  • Experience working with product and engineering teams to build and launch new products or features

Skills

SQLExcelRqlRippling PlatformWorkflowsAdvanced ReportsPermission ProfilesApprovalsFormula Fields
Narmi

Software Engineer

NarmiNew York, NY

Implementations Engineer responsible for leading technical onboarding and launches of new financial institution customers on the Narmi One platform. Build internal tools, integrations, automation, and AI-powered solutions to streamline and scale implementations while diagnosing and fixing production issues.

94k – 113k/yr
Hybrid1+ YOESolutions Architecture
Yext

Associate Technical Partner Manager

YextNew York, NY

Support and optimize a portfolio of publisher integrations at Yext by monitoring health with SQL/Python, troubleshooting issues, writing AI-assisted code for fixes, and collaborating with partners and internal teams. Requires CS degree or equivalent, SQL/Python/API skills, and strong problem-solving.

94k – 130k/yr
On-site2+ YOESolutions Architecture
GovWell

Deployment Operations Manager

GovWellNew York, NY

Deployment Operations Manager executing customer implementations for GovWell's AI government platform. Configure workflows, forms, and automations; provide live support; translate government processes into product configurations; collaborate with Product, Engineering, and customers.

70k – 90k/yr
HybridEntry levelSolutions Architecture
PointClickCare

Software Implementation Consultant

PointClickCareUnited States

Software Implementation Consultant serving as principal liaison to implement, configure, and optimize software solutions in Long-Term and Post-Acute Care settings. Leads business discovery, system setup, change management, and drives customer value and adoption. Requires 2-4+ years implementation experience, strong analytical and communication skills.

81k – 89k/yr
Remote2+ YOESolutions Architecture
Secureframe

Implementation Specialist, CMMC

SecureframeNew York, NY

Lead end-to-end CMMC implementations for Secureframe customers, translating requirements into scoped plans with timelines, owners, and milestones. Coordinate technical configurations, evidence collection, remediation, secure environment planning, and training while building repeatable playbooks and processes for scalable delivery.

Salary not listed
Hybrid2+ YOESolutions Architecture