Associate Technical Partner Manager

Publisher Integration & Management

• Own a portfolio of publisher integrations, accountable for their continued health, and contribute meaningfully to the support of tier 1 publishers.
• Monitor integration health using SQL, Snowflake, Python, Grafana, dashboards, and system logs; identify discrepancies and drive their resolution.
• Contribute meaningfully to the onboarding of new publishers, following established workflows and suggesting process improvements.
• Investigate and troubleshoot data sync and display issues, exploring documentation and available tools before escalating.
• QA and test new fields, features, and integrations with guidance from senior team members.

Technical Troubleshooting & AI-Assisted Development

• Write integration-specific code using AI coding tools like Claude Code (configuration updates, test fixes, and small improvements), submitted through code review with senior guidance.
• Read and write scripts (Python preferred) to automate monitoring and troubleshooting tasks, reducing manual work.
• Write complex SQL queries against Snowflake to identify trends and surface insights on integration health.
• Analyze API responses, data pipelines, and system logs to diagnose issues and identify root cause within your publisher area.
• Develop expertise in at least one tool or system beyond your publisher network (e.g., Snowflake, Gerrit, Grafana, Jenkins).

Collaboration & Communication

• Act as a liaison between internal stakeholders (Product, Engineering, Client Success, Support) to keep operations running smoothly.
• Serve as a primary contact for your publishers' technical teams, troubleshooting issues and sending clear follow-ups with action items.
• Contribute to specs for engineering work with senior oversight, clarifying requirements and judging feasibility.
• Communicate technical issues and business impact clearly to technical and non-technical audiences, including clients.
• Document findings and keep internal knowledge bases current so others can move faster.

Requirements

• BA/BS in Computer Science, Engineering, or equivalent practical experience.
• Ability to analyze data and troubleshoot technical issues: working knowledge of SQL, Python, and APIs.
• Curiosity about AI-assisted development and willingness to learn tools like Claude Code to expand what you can deliver.
• Strong problem-solving skills and comfort working in both structured and unstructured workflows while improving processes.
• Technical curiosity and willingness to self-teach in a fast-paced, ambiguous environment.
• Excellent communication skills, with the ability to explain technical issues to both engineers and business stakeholders.
• Strong organizational and time management skills, capable of handling multiple projects at once and knowing when to ask for help.

Nice-to-Haves

• 2+ years of experience in technical support, integration management, consulting, or related fields.
• Exposure to AI coding tools (Claude Code, Codex, or similar) or experience contributing code through a review process.