Country Manager, Mexico
Leads Flexport’s Mexico operations, commercial strategy, partnerships, and local team while driving growth and customer success. Requires 10+ years in logistics, freight forwarding, or supply chain management, including substantial leadership experience and deep knowledge of the Mexican market.
About the job
Responsibilities
- Lead and manage all operational aspects of the business in Mexico, ensuring efficiency, compliance, and alignment with global standards.
- Develop and execute local business strategies aligned with regional and global objectives to drive growth and profitability.
- Identify, negotiate, and maintain partnerships with local partners to optimize service offerings and expand the network.
- Recruit, develop, and lead a high-performing local team, fostering a culture of excellence and accountability.
- Drive customer success by maintaining service quality, resolving issues, and building long-term client relationships.
- Own and execute Flexport Mexico’s commercial strategy, overseeing the local sales organization to grow existing accounts, acquire new customers, and expand Flexport’s footprint in the Mexican market.
- Monitor local market trends, customer needs, and competitive landscapes to identify opportunities and maintain a competitive edge.
- Uphold legal, regulatory, and ethical standards across the operation.
Requirements
- 10+ years of progressive experience in logistics, freight forwarding, or supply chain management.
- At least 7 years of leadership experience.
- Proven success growing a freight forwarding business in Mexico, with strong relationships among local buyers of freight forwarding services.
- Deep understanding of Mexico’s logistics landscape and experience working with local partners, airlines, shipping lines, and government regulations.
- Proven ability to develop and execute operational strategies that drive growth and efficiency.
- Strong negotiation and relationship-building skills, with experience managing customer and partner relationships.
- Hands-on experience managing complex supply chain operations, including process improvement and technology implementation.
Skills
Logistics, Freight Forwarding, Supply Chain Management, Sales Strategy, Team Leadership, Partnership Management, Customer Success, Market Analysis, Negotiation, Regulatory Compliance, Process Improvement, Technology Implementation
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