Product Operations Specialist - San Francisco Bay Area

Key Responsibilities

• Serve as the primary owner for assigned customer accounts—lead recurring customer meetings (kickoffs, implementation check-ins, QBRs), drive agendas and outcomes, manage escalations end-to-end, and ensure adoption, satisfaction, and successful delivery across the full customer lifecycle
• Analyze data to uncover actionable insights, identify emerging trends, and drive decisions that enhance product functionality and improve user experience
• Engage with customers to identify critical needs, understand pain points, and shape the development of high-impact features and product improvements
• Manage customer communication channels to announce the launch of new features, resolve issues, and provide timely updates to ensure a positive customer experience
• Work with stakeholders to define and prioritize product enhancements, translate user insights and needs into clear and actionable product requirements
• Assist in creating high-quality resources including documentation, onboarding guides, and training materials that empower customers and drive product use
• Build and maintain strong customer relationships through regular check-ins, guiding users to unlock product value and confidently navigate key features
• Identify process gaps and propose innovative solutions to optimize operational efficiency and effectiveness
• Collaborate with engineering to align on product priorities, resolve bugs, and ensure the consistent and timely delivery of impactful updates
• Monitor key performance indicators (KPIs) to assess the success and impact of product operations, making data-driven recommendations for improvement
• Evaluate user feedback, conduct user research, and incorporate insights to enhance the product's usability and customer satisfaction

Requirements

• 1-3 years of experience as a Product Operations Analyst or a similar role
• Excellent written and verbal communication skills in English
• Proficiency in using data analysis tools and techniques to identify trends, patterns, and opportunities for optimizing product operations
• Familiarity with product lifecycle management principles and methodologies
• Experience working with cross-functional teams, such as product management, engineering, marketing, and customer support
• Knowledge of product management frameworks and methodologies is desirable
• Familiarity with project management tools and software for planning, tracking, and collaborating on projects
• Demonstrated ability to work independently, take ownership of tasks, and meet deadlines consistently
• Continuous learning mindset, keeping up with industry trends and best practices in product operations and management
• Travel flexibility for customer meetings or team gatherings, as needed
• Based in the Bay Area with the right to work in the USA (no visa sponsorship available)

Preferred Skills

• Understanding of anti-fraud, anti-money laundering, or compliance domains
• Previous experience in a product-focused role within the fintech industry
• Ability to communicate effectively with internal stakeholders and customers to understand their needs and translate them into product requirements
• Understanding of financial data security and privacy regulations, such as GDPR or PCI-DSS
• Familiarity with risk management principles and methodologies, specifically related to product operations
• Understanding of sanctions screening processes and familiarity with industry-standard sanction lists
• Knowledge of data privacy regulations and practices related to handling sensitive financial information
• Familiarity with customer support systems and workflows to ensure smooth integration of product operations with customer service processes
• Experience with implementing and optimizing key performance indicators (KPIs) to measure the success and impact of product operations
• Ability to stay updated with industry trends and advancements in fintech, product management, and operational excellence

What we offer

• Housing subsidy for those living within 1 mile of the office
• Product with clear, real-world differentiation
• High-bar environment focused on execution, learning, and continuous improvement
• Get equity from day 1 at a Y Combinator startup
• Work alongside a highly competent, top-tier team, including professionals from Y Combinator, ex AWS, and Palantir
• Enjoy a low-bureaucracy environment, minimal meetings, and an asynchronous communications culture