Payments Performance Strategist, Network Cost

Responsibilities

• Lead discussions with existing and prospective merchants, and provide the Sales team with tools and training to lead discussions with merchants and prospects.
• Serve as both an internal and merchant-facing expert on payment optimisation strategies.
• Gather and build on Stripe’s wide-ranging payments expertise to create optimisation narratives/tools supported by rigorous analysis.
• Use existing tools to deploy sophisticated optimization playbooks and analyses across Stripe’s customer portfolio.
• Synthesise and relay customer feedback and our findings to inform Stripe’s product roadmap.
• Provide feedback on our tools and playbooks to help continuously improve our self serve offerings.

Requirements

• 10+ years of experience in payments or operations at a leading technology company, or consultancy in the payments industry.
• Deep expertise in card network costs is required at the acquirer level.
• Deep expertise in interchange and scheme fees at the merchant level.
• Understanding of e-commerce payments, cards based payments processing and optimization strategies.
• Understanding of card network rules and regulations, local payment methods, and the regulatory environment (PSD2/PSD3).
• A proven ability to build collaborative working relationships with cross-functional teams.
• The ability to deal effectively with ambiguity and thrive in an unstructured, fast-moving environment.
• A proven ability to be a self-starter capable of driving business results without significant supervision.
• Experience presenting directly to merchants.
• Serve as a subject matter expert providing both internal and customer-facing advisory in the payments domain.
• Develop optimization playbooks and stay updated on industry best practices and Stripe innovations.
• Excellent verbal and written communication skills.
• Strong data processing, organizational and analytical skills.

Preferred Qualifications

• Experience with SQL, dashboard building, modeling, or reporting.
• Experience presenting to senior business leaders.