GTM Engineer, Post-Sales

Responsibilities

• Automate contract-to-billing configuration, translating signed terms into correct billing setup validated before go-live.
• Own the onboarding activation tracker, driving each new customer through to live and billing correctly.
• Build billing reconciliation automation that flags discrepancies before customers see them, and own customer-facing resolution of disputes through to close.
• Build SIM order intake and logistics automation, taking Account Executives off the operational path.
• Build the renewal-admin engine: renewal calendar, auto-renewal comms, and Salesforce renewal-field hygiene, partnering with Revenue Operations.
• Extend the existing account health and expansion signal system, routing ready-to-action findings to Account Executives and closing the loop on execution.
• Own migration completion tracking and customer communication, partnering with Solutions on technical execution.
• Evaluate and integrate AI-powered tooling into the post-sale stack, separating what compounds impact from what adds noise.

Outcomes

• Grow selling capacity by automating billing, onboarding, and order workflows.
• Raise billing accuracy through contract-to-billing automation, pre-go-live QA, and reconciliation systems.
• Accelerate onboarding with automated activation tracking and config QA.
• Build the renewal engine with automated renewal calendar, comms, and CRM hygiene.
• Grow expansion revenue through automated health scoring and signal detection.

Requirements

• 3+ years in GTM engineering, or automation-heavy operations within Revenue Operations, Sales, or Customer Success Ops.
• Demonstrated experience building automations, integrations, or AI workflows (Zapier-level minimum, Python or APIs a plus).
• Experience with Salesforce or a comparable CRM, with understanding of how systems-of-record hygiene affects downstream reporting.
• Experience with Gong or a comparable call-intelligence platform, including using it to reduce manual CRM data entry.
• Experience building automation around margin or pricing data, translating contract terms into leakage or uplift signals.
• Comfortable working in issue-tracking tools like Linear to track multi-week technical workstreams (e.g., migrations).
• Familiarity with modern AI tooling and a track record of applying it to real operational workflows.
• Ability to handle customer-facing conversations on billing, onboarding, and order issues clearly and effectively.
• Bias toward elimination: questions whether the work is even necessary before building around it.

Nice-to-Haves

• Enjoy taking a manual process and turning it into something clean, automated, and built to last.
• Comfortable making judgment calls about tooling with incomplete information.
• Thrive working across Revenue Operations, Solutions, Sales, and the account team.