GTM Engineer, Post-Sales

How You'll Make an Impact

Find the right problems to solve

• Spend time with Customer Success, Support, Field Services, Training, and Operations teams to understand where friction exists and where technology can help
• Turn vague problems into clear requirements, technical designs, and measurable outcomes
• Evaluate opportunities based on impact, scalability, and long-term value
• Maintain and prioritize a backlog focused on the highest-leverage work

Build things that scale

• Own the full build cycle: design, build, ship, iterate
• Design systems that create a reliable source of truth across customer-facing workflows
• Build internal applications, integrations, automations, and AI-powered tools that reduce manual work and improve visibility
• Connect and operationalize data across systems such as Salesforce, NetSuite, Jira, Databricks, Palantir Foundry, and other business platforms
• Use the right tool for the job, whether that's a custom application, integration, workflow, reporting layer, or AI-powered solution

Drive adoption, not just delivery

• Document and systematize what you build so knowledge lives in the organization, not in your head
• Track outcomes and improve based on adoption, feedback, and business impact

What We're Looking For

You understand operational systems

• You've spent meaningful time working with or alongside Customer Success, Support, Operations, Business Systems, BizOps, or similar teams
• You understand how customer records, product usage, support cases, orders, RMAs, assets, and operational workflows fit together
• You can translate business problems into technical solutions and communicate effectively with both operators and engineers

You're a builder with strong technical instincts

• You've built internal tools, integrations, automations, data products, or AI-powered applications in a real environment
• Experience building applications, dashboards, and operational tooling that people rely on every day
• Experience working with large operational datasets and building the data models, transformations, and pipelines that power analytics and business workflows
• Experience designing integrations, APIs, workflows, and system-to-system writebacks across platforms such as Salesforce, NetSuite, Jira, Databricks, and similar systems
• Understands the fundamentals of modern application development, including APIs, authentication, routing, deployments, source control, and operating software in production
• Familiarity with modern AI systems including retrieval, embeddings, semantic search, and LLM-powered applications

You build for scale

• You think about maintainability, ownership, and long-term system design from the beginning
• You document as you go and build with handoff in mind
• You know the difference between a prototype and a durable system

You've got the right instincts

• You move quickly and are comfortable operating with incomplete information
• Strong prioritization and problem-solving skills
• Clear communicator who can translate between business stakeholders and technical teams

Nice to Have

• Direct experience working with Palantir Foundry
• Experience with Databricks or similar lakehouse platforms
• Experience with Salesforce and NetSuite data models
• Experience building data pipelines, analytics layers, and business intelligence solutions
• Experience building AI-powered applications using LLMs, retrieval systems, and embeddings
• Hands-on experience building automations with Make, n8n, Zapier, or similar tools