Senior Billing Operations Analyst

Responsibilities

• Own the operational lifecycle for strategic and large contracted customers, from onboarding and order setup through billing, accounts receivable, and collections.
• Translate approved commercial and contractual terms into accurate billing configurations, schedules, and invoice requirements.
• Execute and validate timely, accurate invoicing, including complex or customized billing arrangements.
• Manage accounts receivable aging and proactively drive collections and escalation of past-due balances.
• Serve as the primary Finance Operations contact for billing inquiries and disputes.
• Investigate billing discrepancies, deductions, and disputes and coordinate resolution across Sales, Customer Success, Deal Desk, and Revenue Accounting.
• Monitor credit and collection risks and recommend escalation, bad-debt, or write-off actions.
• Support month-end close, including AR reconciliations, aging validation, billing completeness, and outstanding-item resolution.
• Execute and maintain order-to-cash controls, including SOX controls, segregation-of-duties requirements, supporting documentation, and audit evidence.
• Identify root causes of billing and collection issues and drive process improvements.
• Partner with Finance Systems and other teams to automate billing workflows and build scalable order-to-cash infrastructure.
• Own and report portfolio KPIs, including billing accuracy, DSO, past-due AR, collection effectiveness, disputes, and unapplied cash.

Requirements

• 5–8+ years of experience in Billing Operations, Accounts Receivable, Order-to-Cash, Finance Operations, or a related function.
• Experience supporting complex contractual billing arrangements.
• Strong understanding of the end-to-end order-to-cash lifecycle, including billing, AR, collections, disputes, reconciliations, and close.
• Experience operating in a SOX-controlled environment and strong understanding of segregation of duties.
• Strong analytical and reconciliation skills with exceptional attention to detail.
• Excellent customer-facing and cross-functional communication skills.
• Ability to interpret commercial terms and translate them into operational billing requirements.
• Experience working with ERP, billing, CRM, and collections systems.
• Comfort operating in a fast-growing environment with evolving processes and systems.