Manager, Payments Performance Strategist

Responsibilities

• Build and lead a team of Payment Performance Strategists across the SEA and Greater China region.
• Develop the long-term vision and strategy for the team while scaling day-to-day operations.
• Coach and mentor team members in developing regional narratives and consultative approaches.
• Build relationships with regional and global leadership to optimize the team’s impact.
• Work cross-functionally on major strategic initiatives and provide payments expertise.
• Engage leadership teams of strategic users as an executive sponsor or through executive briefings.
• Consult with Product and R&D teams to improve Stripe’s payments products.
• Increase user acquisition and retention through direct engagement, workshops, and training.
• Accelerate adoption of payments software and services by advising on product development, supporting go-to-market strategy, conducting training, and joining customer calls.
• Represent Stripe with users, analysts, and payments consultants to strengthen its reputation in the payments community.

Requirements

• 10+ years of experience in business analytics, business operations, finance and strategy, technical account management, or payment strategy at a leading technology or payments company, or a top management consulting firm.
• 3–5 years of people-management experience.
• Strong management, analytical, and project-management skills.
• Fluency in written and verbal English and Mandarin.
• Ability to build collaborative relationships with business partners and work effectively in ambiguous, fast-moving environments.
• Strong communication skills, including explaining technical concepts to technical and non-technical audiences.
• Ability to provide thought leadership, drive consensus, and support key decisions in cross-functional teams.
• Self-starter with energy, enthusiasm, and a customer-success mindset.

Preferred Qualifications

• Knowledge of card-network regulations, fraud-management best practices, and local payment methods.
• Experience with AI tools, SQL, dashboard building, modeling, or reporting.
• Experience presenting data-driven analyses to senior business leaders.