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OpenLoopOpenLoopUnited States

Senior Revenue Enablement Lead, Customer Success

Strategic partner to Customer Success leadership driving enablement, onboarding, and performance improvement for CSMs and support teams to boost retention and expansion.

Salary not listed
Remote6+ YOESales Enablement

About the role

What You'll Do

  • Partner with Customer Success Leadership to define and reinforce best practices across the full customer lifecycle
  • Diagnose gaps in customer experience, retention, and expansion performance, and design enablement programs to address them
  • Own onboarding programs for CSMs, TAMs, and Client Support teams, ensuring consistency across all verticals
  • Build training, coaching frameworks, and certifications that improve customer outcomes and operational excellence
  • Lead “train-the-trainer” efforts for BPO and support teams to ensure alignment and scalability
  • Collaborate with GTM Readiness to ensure new products and pathways are effectively integrated into the post-sale experience
  • Partner with front-line leaders to reinforce coaching, conduct call reviews, and drive continuous improvement

Who You Are

  • 6+ years of experience in customer success, enablement, or post-sale operations
  • Proven ability to operate as a strategic partner to Customer Success or Support leadership
  • Deep understanding of customer lifecycle management, retention, and expansion strategies
  • Experience building onboarding programs and ongoing development frameworks for CS teams
  • Strong coaching and facilitation skills, with a hands-on approach to improving performance
  • Excellent cross-functional collaboration and communication skills
  • Comfortable operating in a fast-paced, evolving environment

Our Benefits

  • Medical, Dental, and Vision plans
  • Flexible Spending/Health Savings Accounts
  • Flexible PTO
  • 401(k) + Company Match
  • Life Insurance, Pet insurance, and more

Skills

Customer SuccessRevenue EnablementOnboarding ProgramsCoachingTraining DevelopmentCustomer Lifecycle ManagementRetention StrategiesExpansion StrategiesCross-Functional CollaborationCall Reviews
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