Forward Deployed Engineer

Responsibilities

• Write code and build production-grade processes using Forge's primitives and platform, ensuring solutions meet customer requirements for quality and reliability
• Conduct deep process discovery with customers, breaking down complex, ambiguous workflows into precise, automatable steps
• Architect implementations that scale and work consistently across high-volume, business-critical processes
• Iterate closely with customers and cross-functional partners to drive adoption from pilot to full production
• Navigate complex enterprise organizations and communicate effectively with stakeholders from operations teams to C-suite executives
• Identify and codify repeatable deployment patterns, contributing insights back to the main platform
• Build long-term customer relationships and proactively identify new automation opportunities throughout engagements
• Grow accounts and scale deployments globally

Requirements

• 1+ years of experience in a technical, customer-facing role such as Forward Deployed Engineer, Technical Program Manager, or Software Engineer with consulting experience
• Strong programming skills and experience shipping production applications
• High agency with the ability to navigate ambiguity in complex enterprise environments
• A people-facing disposition — you enjoy building relationships and want to do more than just write code
• An ownership mentality and willingness to do whatever it takes to make deployments successful
• Strong communication skills to conduct discovery and convey technical concepts to diverse stakeholders

Nice to Have

• Experience with LLMs, including prompt engineering or AI product deployment
• Experience in enterprise verticals
• Previous work in customer-facing roles
• Founder experience